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Hosting

This section covers our hosting policies, answers common hosting questions and provides you with the solutions to the common hosting issues.

How to change the time zone in cPanel Webmail
Does Namecheap collect visitor information on my hosted website?

Hosting Information

Sales and Pre-Sales FAQs will be useful both to our current customers and to those who consider getting a hosting account with Namecheap. This section covers our policies, package features, server specs and much more.... Everything you should know to decide whether our hosting suits you.

Do you offer a free trial period for hosting?
Disk space
Shared Hosting plans comparison
cPanel Tier pricing for VPS/Dedicated servers
Reseller hosting packages comparison

Getting Started

Getting started provides with the instructions on what to do once your hosting account is ordered and where to start from with your site.
I can't access cPanel. What should I do?
Where can I log into my cPanel hosting account?
Where can I log into my Solus VM
What happens after I purchase web hosting?
How long does it take to get my hosting account activated?

cPanel questions

List of time zones available
How to change contact information in cPanel
How to Connect to cPanel on Mobile Devices
How to manage domains in cPanel
How to use User Manager in cPanel. Can I create a separate cPanel user?

WHM questions

Difference between cPanel and WHM
LVE Manager
CSF/LFD security notifications
Domains section of WHM's Tweak Settings
How to transfer accounts between cPanel server

DNS settings

How to set up personal nameservers (Business packages)
Nameserver setup for Shared packages
Using default nameservers vs hosting nameservers
What nameservers should I use for addon and parked domains?
Can I add addon domains without changing DNS?

SSL Installation

IIS
Installing an SSL certificate on your server, using cPanel
Installing an SSL certificate on Nginx
Installing an SSL certificate on Apache
Installing an SSL Certificate on IIS 7

VPS

How to order cPanel/WHM for a VPS/Dedicated server
How to upgrade RAM/disk space on a VPS/Dedicated server
What operating systems are available with a VPS/Dedicated Server
How to set up automated backups for VPS and Dedicated server
How to set up a DNS zone on a server without cPanel

SSH Access

These articles describe basic steps required to access your hosting account using the secure SSH connection. Here you can find the examples of using the most widely used linux commands.
How to find information about commands
Using CXS scan via SSH
How to secure your SSH login
What is SSH?
Do you provide SSH? If yes, under what conditions?

LVE (CloudLinux)

This category includes articles about CloudLinux OS and LVE technology we use on our shared servers.
What is CloudLinux?
A Handy Guide to Resource Limits or What is LVE?
Ways of resolving resource overusage issues

FTP questions

How to create an FTP account
How to set up WinSCP
Initial FTP configuration on VPS/Dedicated servers
How to access an account via FTP
What permissions should be used for uploading files?

WHMCS

WHMCS -  billing and support platform for online business.
How to manage hosting-related services in WHMCS
How to install WHMCS
How to install WHMCS using Softaculous
How to reset WHMCS admin password
How to upgrade WHMCS version

MySQL questions

SQL
How to create and maintain MySQL Databases in cPanel
How to manage databases with phpMyAdmin
How to optimize website database
How to import and export a database via phpMyAdmin ('Access denied create database db_name' error)

cPanel: Software Management

What is Website Builder and How to Use It
How to install Moodle
How to work with Node.js App
How to work with Python App
How to work with Ruby App

cPanel: WordPress

How to manage WordPress website with iPhone application
How to Create a WordPress Staging Site
How to fix WordPress blank page (white screen)
How to deal with the hacked WordPress website?
How to change upload filesize limit in WordPress multisite

Dedicated Server

What operating systems are available with a VPS/Dedicated Server
What is the difference between Shared Hosting and Dedicated server
What is an Outlet (Clearance) Dedicated server?
Resetting Dedicated server root password via Virtual Console
How to set up automated backups for VPS and Dedicated server

Tips & Tricks

How to clear cache in different browsers (Mac OS)
Errors 500, 502, 503, 504 and 508. Reasons and ways of fixing
How to use TCP traceroute
What is hotlinking and how to prevent it
How to do a hard refresh in Chrome, Firefox and IE?

Hosting Migration

This section will cover the info on how one can transfer an existing hosting account to Namecheap.
How to transfer hosting account without cPanel?
Hosting migration to Namecheap
How to create and restore backups in cPanel
How to restore cPanel backups for addon domains. Partial cPanel transfer
How to transfer hosting account to Namecheap

cPanel Add-ons

Two-Factor Authentication for cPanel
How to enable SSH (Shell) in cPanel
How to use AutoBackup cPanel plugin
How to use Git Version Control cPanel plugin
How to set up DNS records for your domain in Cloudflare account

PHP Configuration

How to check PHP version and configuration
How to change PHP version and update PHP extensions on Shared servers
PHP modules, limits and extensions on shared hosting servers
LSPHP directive for php.ini on shared servers
How to edit php.ini on Shared servers

SEO

Does dedicated IP affect SEO?
How to get your website indexed by Google
What is a robots.txt file and how to use it
How to use sitemap

InterWorx questions

How to create a SiteWorx account and enable Shell access
InterWorx documentation
Difference between cPanel and InterWorx
How to create separate user accounts in Nodeworx
How to change/reset password for SiteWorx account

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