This section covers our hosting policies, answers common hosting questions and provides you with the solutions to the common hosting issues.

How to change the time zone in cPanel Webmail
Does Namecheap collect visitor information on my hosted website?
How to work with the ModSecurity plugin
How to configure SiteLock on Shared hosting

Hosting Information

Sales and Pre-Sales FAQs will be useful both to our current customers and to those who consider getting a hosting account with Namecheap. This section covers our policies, package features, server specs and much more.... Everything you should know to decide whether our hosting suits you.

Do you offer a free trial period for hosting?
Disk space
Shared Hosting plans comparison
cPanel Tier pricing for VPS/Dedicated servers
Reseller hosting packages comparison

Getting Started

Getting started provides with the instructions on what to do once your hosting account is ordered and where to start from with your site.
I can't access cPanel. What should I do?
Where can I log into my cPanel hosting account?
Where can I log into my Solus VM
What happens after I purchase web hosting?
How long does it take to get my hosting account activated?

SSH Access

These articles describe basic steps required to access your hosting account using the secure SSH connection. Here you can find the examples of using the most widely used linux commands.
How to find information about commands
Using CXS scan via SSH
How to secure your SSH login
What is SSH?
Do you provide SSH? If yes, under what conditions?

LVE (CloudLinux)

This category includes articles about CloudLinux OS and LVE technology we use on our shared servers.
What is CloudLinux?
A Handy Guide to Resource Limits or What is LVE?
Ways of resolving resource overusage issues

Need help? We're always here for you.