Hosting - Namecheap.com Knowledgebase

Hosting Information

Sales and Pre-Sales FAQs will be useful both to our current customers and to those who consider getting a hosting account with Namecheap. This section covers our policies, package features, server specs and much more.... Everything you should know to decide whether our hosting suits you.

Do you offer a free trial period for hosting?

Shared Hosting plans comparison

cPanel Tier pricing for VPS/Dedicated servers

Reseller hosting packages comparison

Getting Started

Getting started provides with the instructions on what to do once your hosting account is ordered and where to start from with your site.

I can't access cPanel. What should I do?

Where can I log in to my cPanel hosting account?

Where can I log into my Solus VM

What happens after I purchase web hosting?

How long does it take to get my hosting account activated?

cPanel questions

List of time zones available

How to change contact information in cPanel

How to manage domains in cPanel

How to use User Manager in cPanel. Can I create a separate cPanel user?

How to navigate in cPanel’s File Manager

WHM questions

Difference between cPanel and WHM

CSF/LFD security notifications

Domains section of WHM's Tweak Settings

How to transfer accounts between cPanel server

DNS settings

How to set up personal nameservers (Business packages)

Nameserver setup for Shared packages

Using default nameservers vs hosting nameservers

What nameservers should I use for addon and parked domains?

Can I add addon domains without changing DNS?

SSL Installation

Installing an SSL certificate on your server, using cPanel

Installing an SSL certificate on Nginx

Installing an SSL certificate on Apache

Installing an SSL Certificate on IIS 7

VPS

How to order cPanel/WHM for a VPS/Dedicated server

How to upgrade RAM/bandwidth/disk space on a VPS/Dedicated server

What operating systems are available with a VPS/Dedicated Server

How to set up automated backups for VPS and Dedicated server

How to set up a DNS zone on a server without cPanel

SSH Access

These articles describe basic steps required to access your hosting account using the secure SSH connection. Here you can find the examples of using the most widely used linux commands.

How to find information about commands

Using CXS scan via SSH

How to secure your SSH login

Do you provide SSH? If yes, under what conditions?

LVE (CloudLinux)

This category includes articles about CloudLinux OS and LVE technology we use on our shared servers.

Managing active processes on Shared and Reseller hosting

What is CloudLinux?

A Handy Guide to Resource Limits or What is LVE?

Ways of resolving resource overusage issues

FTP questions

How to create an FTP account

How to set up WinSCP

Initial FTP configuration on VPS/Dedicated servers

How to access an account via FTP

What permissions should be used for uploading files?

WHMCS

WHMCS - billing and support platform for online business.

How to manage hosting-related services in WHMCS

How to cancel WHMCS license for a hosting account

How to install WHMCS

How to install WHMCS using Softaculous

How to reset WHMCS admin password

MySQL questions

How to create and maintain Databases in cPanel

How to manage databases with phpMyAdmin

How to optimize website database

How to import and export a database via phpMyAdmin ('Access denied create database db_name' error)

cPanel: Software Management

What is Website Builder and How to Use It

How to install Moodle

How to work with Node.js App

How to work with Python App

How to work with Ruby App

cPanel: WordPress

How to manage WordPress website with iPhone application

How to Create a WordPress Staging Site

How to fix WordPress blank page (white screen)

How to deal with the hacked WordPress website?

How to change upload filesize limit in WordPress multisite

Dedicated Server

What operating systems are available with a VPS/Dedicated Server

What is the difference between Shared Hosting and Dedicated server

What is an Outlet (Clearance) Dedicated server?

Resetting Dedicated server root password via Virtual Console

How to set up automated backups for VPS and Dedicated server

Tips & Tricks

How to clear cache in different browsers (Mac OS)

Errors 500, 502, 503, 504 and 508. Reasons and ways of fixing

How to use TCP traceroute

What is hotlinking and how to prevent it

How to do a hard refresh in Chrome, Firefox and IE?

Hosting Migration

This section will cover the info on how one can transfer an existing hosting account to Namecheap.

How to transfer hosting account without cPanel?

Hosting migration to Namecheap

How to create and restore backups in cPanel

How to restore cPanel backups for addon domains. Partial cPanel transfer

How to transfer hosting account to Namecheap

cPanel Add-ons

Two-Factor Authentication for cPanel

How to enable SSH (Shell) in cPanel

How to use AutoBackup cPanel plugin

How to use Git Version Control cPanel plugin

How to export DNS Zone from cPanel and import to Cloudflare

PHP Configuration

How to check PHP version and configuration

How to change PHP version and update PHP extensions on Shared servers

PHP modules, limits and extensions on shared hosting servers

LSPHP directive for php.ini on shared servers

How to edit php.ini on Shared servers

SEO

Does dedicated IP affect SEO?

How to get your website indexed by Google

What is the robots.txt file and how to use it

How to use sitemap

InterWorx questions

How to create a SiteWorx account and enable Shell access

InterWorx documentation

Difference between cPanel and InterWorx

How to create separate user accounts in Nodeworx

How to change/reset password for SiteWorx account

Webuzo questions

Difference between cPanel and Webuzo

Webuzo Documentation

How to change/reset password for Webuso Enduser account

How to change/reset password for Webuzo Admin account

How to create separate user accounts in Webuzo Admin panel

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