First you’ll need to connect your website to the service, so we can perform an in-depth malware and vulnerability scan. Namecheap support is here to help you configure the access connection.
Your website clean begins within minutes after SiteLock security experts gain access. Most sites are repaired within 4 to 6 hours. You’ll be contacted for updates. Vulnerability weaknesses get patched.
Once your website has been fixed, download a detailed report of what was repaired and modified. Also get a year of ongoing security scanning, to keep you safeguarded against future threats.
SiteLock’s hacked website service takes the panic out of malware attacks. No waiting, no fuss — so you don’t lose sales or customers from being offline. Fix your website, for less.
Malware and other malicious attacks repaired, or your money back.
Fast access to security experts 24-7-365, minimizing downtime.
Website hacking specialists manually check for and remove threats.
Ensuring no search engine flags your site as dangerous.
Small businesses can’t afford a hacked website — causing loss of revenue, loss of trust from downtime, and search engine blacklists flagging your platform as unsafe. Get a guaranteed repair, so you don’t lose customers.
The SiteLock Malware Automated Removal Tool (SMART) starts scanning for and fixing malware, within minutes. Security experts also manually remove threats for a comprehensive repair. Big or small, your website gets priority repair, for minimum downtime.
Your site is scrubbed of malware, SEO spam, SSL, SQLi, XSS, and application issues such as malware plugins. Vulnerabilities are patched, like backdoors allowing unauthorized access. Your website is also removed from search engine blacklists that flag it as dangerous.
After the fix, get a detailed report explaining the repairs. This emergency service includes a year of website security threat scanning. SiteLock Website Protect is also recommended for ongoing malware fixes, plus a real-time Trust Badge proving your site is safe.
The code (programming language) that creates your website can have weak areas which act as doorways for hackers to inject malware (anything causing harm or unauthorized access to your website).
Once your site has been hacked, it can cause poor performance, downtime, blacklisting from search engines that flag it as dangerous, and loss of customer trust.
Malware isn’t the only problem. Your database could be hacked, leaking your contact details and passwords. This lets cyber criminals place spam in your website, social networks and the email Inboxes of your customers.
It used to be the case that mainly large organizations were targeted for hacker attacks, but these days even small sites are fair game, because hackers broadly scan for any site that has vulnerabilities. It could equally be a wordpress website hacked or any other type of platform.
These are the main signs of a hacked website:
Browser alert — your website browser starts showing warning screens.
Google Search Console notification — if your website is linked to the Google Search Console (previously called Google Webmaster Tools), Google will send you an email notification that your website has been hacked. If Google or any other search engine flags your website because of unusual changes or activity, you could be placed on a blacklist which excludes your website from being shown in search results.
Slow loading time — your website is taking twice as long to load up. This can indicate a hacking attack caused by malware using your server.
Customer contact — you may get complaints through your contact form.
Hosting provider shuts website down — this happens when their security monitoring notices your website has been hacked, or they’re contacted by one of your customers. Hosting providers often take suspicious sites offline without prior warning.
Emails marked as spam — you may be getting unusually low email open rates because your customer communications are being sent to their spam folder. This can be caused by hackers sending lists of spam emails through your website, resulting in your website being put on a blacklist by your email provider.
Website used for ads or redirects — a Cross-Site-Scripting (XSS) attack is when hackers earn money through hosting paid pop-up ads on your site, or sending your customers to a different website.
These are the recommended steps to take for a hacked website repair:
Get a fast repair — you could backup your site and shut it down, but downtime is the last thing a small business wants, and you may already have been blacklisted as unsafe by website browsers. That’s why it’s recommended to immediately contact a company that specializes in hacked websites, to make sure the malware is quickly scrubbed out, and any blacklists removed.
Experts also recommended getting ongoing Website Security Protection to prevent future attacks. This gives you constant threat monitoring, instantly malicious content removal, and ongoing vulnerability patching.
Check for viruses — run a scan using your antivirus software. If you don’t have one, there are both free and paid versions you can download in minutes. A fast search for ‘best antivirus software’ will give you the right options to choose from. You should also have a functioning firewall on your computer to block malware.
Change passwords — immediately change all the passwords in your website database, from email to FTP server details. You may also want to contact your customers to let them know they should change their passwords to access your site.
Update CMS — if you don’t have website security protection which patches vulnerabilities, make sure to update your content management system to the newest version, as this is a common way that hackers gain access to your site.