How and where can I file abuse complaints?
If you need to report a domain, website or email address involved in illegal/abusing activities, here are some tips you may follow to make this process easier.
Your actions will depend on the type of the issue you would like to report. Here is the brief information regarding the most common issues:
1) Spam. If you receive spam emails, you should report the issue to the email service provider used for sending emails.
You may find their contact details using the originating IP Whois (the
originating IP can be found in email headers).
If you are not sure how to read email headers, you may contact us by submitting a
ticket to Domains - Legal and Abuse department, and we will gladly assist you with this.
Unfortunately, we are not able to investigate spam complaints if
unsolicited emails are sent using third-party email services. This is
because we have
no access to the servers these emails originate from, and there is no
way for us to check the server logs to confirm the fact of abuse. Domain
names (email addresses) can be easily spoofed, so in similar cases, we
are able to take action regarding the domain only in case it is
blacklisted by trusted organizations (like SpamHaus or SURBL), or in case
a report is received from a legal authority.
Tip: When reporting spam, please provide the
full text of the email including its headers.
Regarding text message (mobile, SMS) spam cases, please contact the
mobile operator which was used to send this text message or file an official complaint to Federal Communication Commission.
is the act of attempting to acquire sensitive information (usernames,
passwords, or credit card details) using fake websites that are almost
identical to the legitimate ones. If you detect such a website, you may
report it so that further actions are taken.
Reporting phishing will require submitting a
ticket to Domains - Legal and Abuse department. We would
highly appreciate it if you attach a screenshot of the abusive website
and specify the target of the phishing attack.
3) Copyright infringement. If you detect a website that infringes your exclusive rights to some content, you will need to submit a DMCA-compatible notice to our Domains - Legal and Abuse
department. Make sure your notice meets all the DMCA requirements which can be found here.
you might want to contact the domain holder directly regarding the
issue. You can find their contact details using any Whois tool. If Whois
details are hidden by our WhoisGuard privacy protection service, feel
free to send your email
to the protected email address (like ****.email@example.com). It will be
forwarded to the real email address of the domain holder.
4) Fraud schemes. If you believe you are the victim of an
internet crime, or if you are aware of an attempted crime, you can file
a complaint through Internet Crime Complaint Center at https://complaint.ic3.gov.
You may contact either your lawyer(s) or the local authorities in
order get the issue resolved. We will assist them any way we can.
5) Child pornography. We take reports of child pornography very seriously. Please submit a ticket to Domains - Legal and Abuse department for further consideration.
Such issues should be investigated by a company that provides
web hosting services for an abusing site. In case the site in question
is hosted with us, please submit a ticket selecting Hosting - Legal and Abuse department so that we can investigate the issue.
7) Trademark infringement. In case a domain registered with Namecheap contains a trademarked word or word combination you have the rights to, please submit a ticket to Domains - Legal and Abuse
department for further instructions. You might also get in touch with
the domain holder directly using Whois details assigned to the domain.
8) Invalid Whois details. If you consider contact information of any particular domain (registered with Namecheap) to be invalid, please submit a ticket with us choosing Domains - Legal and Abuse
department. If your contact details are assigned to the domain you
do not own or control, please attach the documents that confirm your
identity to the ticket. This might be a color quality photo of your
passport, driver's license, or any other government-issued
identification, and a utility bill with your name and address.
Please mind that issues reviewed by Legal and Abuse department can be resolved via ticket only as most cases need more detailed investigation than Live Chat operators can conduct. If you have a ticket opened with Legal and Abuse
department and would like to provide more details or have further
questions, please continue the conversation via the ticket. Our general
ticket response time is 2 hours.
NOTE: Ticket response
time may not indicate the time frame the issue will be resolved within.
Depending on the particular case and type of the issue, it may take a
different amount of time for our investigation to be carried out. Your
patience and understanding are highly appreciated.
You may also submit an email to firstname.lastname@example.org directly.