[In Progress] Connectivity issues with the .AI domains Registry

Dear Customers, We are currently experiencing connectivity issues with the .AI registry.  As a result, it is not possible to register/renew/manage .AI domains. Our technical team is aware of the issue and is trying their best to resolve this as soon as possible. The case has been escalated to the Registry level. Please allow some time for … Continue reading [In Progress] Connectivity issues with the .AI domains Registry

[Planned] Sectigo CA Scheduled Maintenance – October 1-2, 2022

Dear Customers, This announcement is to inform you about forthcoming scheduled maintenance, which will take place at Sectigo Certificate Authority on October 1-2, 2022. The timeframe for maintenance is as follows: October 1, 23:00 UTC – October 2, 1:30 UTCOctober 1, 7:00 PM – 9:30 PM EDT The maintenance will not affect existing, new, pending, … Continue reading [Planned] Sectigo CA Scheduled Maintenance – October 1-2, 2022

[Resolved] Technical issues on Sectigo CA side – September 24, 2022

Dear Customers, Our Sectigo CA upstream provider is currently experiencing issues with their system. The issues affect new SSL activations and reissues and may result in errors. Existing purchased, pending, or issued certificates are not affected in any way. Unfortunately, we do not have ETA regarding the issue resolution. We keep in touch with Sectigo … Continue reading [Resolved] Technical issues on Sectigo CA side – September 24, 2022

Temporary issues with the Private Email Exchange/ActiveSync setup

Dear Customers, Unfortunately, after the recent Private Email maintenance, we started experiencing issues with the email accounts configured with the Exchange/ActiveSync protocol. As a result, emails and folders may not load properly. Additionally, you might receive error messages such as “Server Error”, “Cannot Get email”, etc. Such issues persist in various email clients and devices … Continue reading Temporary issues with the Private Email Exchange/ActiveSync setup

[Resolved]Issues with Refunds to PayPal and some PayPal-related requests

Dear Customers,        We are currently having issues with issuing refunds to PayPal. Also, some PayPal-related requests can be processed with delays. The payments themselves are not affected. In the meantime, we recommend that you use another method of payment such as credit cards (we accept direct Visa, MasterCard, Discover, and American Express payments), or top … Continue reading [Resolved]Issues with Refunds to PayPal and some PayPal-related requests

[Planned] SCHEDULED MAINTENANCE ON VPS PANEL | SEPTEMBER 26, 2022

Dear Customers, Please be informed about the scheduled SolusVM maintenance taking place on Monday, September 26, at 03:00 AM EDT | 07:00 UTC Maintenance window: 2 hours.Affected services: SolusVM panel accessibility, VPS creation process, Namecheap AP VPS details page VPS info, and SolusVM autologin.Expected downtime: up to 2 hours. Once the maintenance starts, we will be updating you on a constant … Continue reading [Planned] SCHEDULED MAINTENANCE ON VPS PANEL | SEPTEMBER 26, 2022

[Resolved] Temporary Technical Issues with Supersonic CDN

Dear Customers, We have been experiencing temporary issues with Supersonic CDN. Websites with the active Supersonic CDN service could show time-out errors. The issue has been escalated to the responsible team to have it resolved as soon as possible. Affected services: websites with active Supersonic CDN.ETA: 60 minutes We sincerely apologize for the inconvenience and … Continue reading [Resolved] Temporary Technical Issues with Supersonic CDN

[Planned] Upstream Platform Scheduled Maintenance on September 28, 2022

Dear Customers, This is to let you know that on September 28, 2022 we will have a scheduled service maintenance on the upstream integration platform. Domain availability checks, registrations, renewals, updates, and WHOIS availability checks may not be possible for the following TLDs: .berlin .bio .desi .hamburg .how .kiwi .ltda .menu .xn--3ds443g .paris .physio .ski .soy .sucks … Continue reading [Planned] Upstream Platform Scheduled Maintenance on September 28, 2022

[Planned] SCHEDULED HARDWARE MAINTENANCE ON RESELLER 48 | SEPTEMBER 25, 2022

Dear Customers, Please be informed that the scheduled hardware maintenance on Reseller Server 48 will take place on Sunday, September 25, 2022, at 3:00 AM EDT | 07:00 UTC. This essential maintenance will ensure that the server continues to deliver optimum performance. Maintenance window: 6 hoursExpected downtime: up to 4 hour We sincerely apologize for the inconvenience that you may face. … Continue reading [Planned] SCHEDULED HARDWARE MAINTENANCE ON RESELLER 48 | SEPTEMBER 25, 2022

[Planned] Sectigo CA Scheduled Maintenance – September 24-25, 2022

Dear Customers, This announcement is to inform you about forthcoming scheduled maintenance, which will take place at Sectigo Certificate Authority on September 24-25, 2022. The timeframe for maintenance is as follows: September 24, 23:00 UTC – September 25, 1:30 UTCSeptember 24, 7:00 PM – 9:30 PM EDT The maintenance will not affect existing, new, pending, … Continue reading [Planned] Sectigo CA Scheduled Maintenance – September 24-25, 2022