Category Archives: General

[Ongoing] Issue with accessing Private Email webmail from Telstra ISP – September 11, 2026

Dear Customers, Some customers may experiencing temporary issues with accessing Private Email webmail at https://privateemail.com. Users who use Telstra ISP may receive the following error message: “Your connection is not private” As a workaround affected customers may change DNS resolver. For example: 1.1.1.1/1.0.0.1 or 8.8.8.8/8.8.4.4 Our team is already investigating the issue and working on … Continue reading [Ongoing] Issue with accessing Private Email webmail from Telstra ISP – September 11, 2026

[Planned] Email Support Helpdesk Maintenance – September 12, 2026

Dear Customers, We will perform scheduled maintenance affecting our email support services on September 12, 2026. The estimated timeframe of the maintenance is as follows:07:00 – 12:05 UTC | 03:00 – 08:05 AM EDT Downtime: ~2 hours (07:00 – 09:00 UTC | 03:00 – 05:00 AM EDT). During this maintenance window, emails sent to our … Continue reading [Planned] Email Support Helpdesk Maintenance – September 12, 2026