Category Archives: General

[Planned] Scheduled Maintenance for Two-Factor Authentication feature on July 09–July 31, 2025

Dear Customers, Our communications service provider will be conducting a series of planned maintenance from July 9 to July 31, 2025. During the maintenance window, there may be intermittent delays or failures delivering SMS to United States and Canada handsets, which can affect the usage of the Two-Factor Authentication feature on our website, namely Namecheap … Continue reading [Planned] Scheduled Maintenance for Two-Factor Authentication feature on July 09–July 31, 2025

[Resolved] Issues with login via Two-Factor Authentication

Dear Customers, Unfortunately, we are experiencing issues with the Two-Factor Authentication feature currently. The authentication codes sent via SMS may not be delivered, making it impossible to log in to Namecheap accounts when using the SMS 2FA method. We are investigating the issues with our communication platform provider, and as soon as we have any … Continue reading [Resolved] Issues with login via Two-Factor Authentication