General & Support
This section provides answers to some basic general Namecheap related questions.
How does Namecheap investigate Suspected Email Abuse/Spam?
DMCA takedown request requirements
Do search engines access Whois information?
Do you provide phone support?
Do you provide any support? What is your response time?
Do you have an affiliate program?
How and where can I file abuse complaints?
How can I enable/disable Two-Factor Authentication?
How can I find out about any maintenance or other issues related to your services?
How can I submit a ticket with you?
How can I use the OneTouch method for Two-Factor Authentication?
How do I initiate a dispute or complaint regarding Namecheap services
How do I leave feedback?
How do I sign up for a Namecheap account?
How to build an online presence
How to check if my ZIP/Postal code for Canadian address is correct?
How to take and share a screenshot
ICANN's Whois verification process
Most common Chrome browser errors
New features in the new Account Panel
Rights Under The GDPR
Rights Under the CCPA
What is Support PIN?
What is the Q&A button on your website about?
What username and password should I use to log into your support helpdesk?
When should I contact the Namecheap Legal and Abuse department?
Where is your company located?
Need help? We're always here for you.
Chat with a Live Person