Checkout & Billing
How can I change the payment source for a payment that’s been processed?
This section answers common billing questions, covers billing policies and provides instructions for common billing procedures for Namecheap domain related services.
What is a CXS License?
How long do I need to wait for a refund?
Why was my expired credit card charged?
Why was my card declined?
How can I update my payment card details?
How can I renew my domain?
How can I renew my expired domain?
Do you email notices about pending domain expirations?
I tried to register/renew a domain name, but the order failed. What should I do?
What does the "Invalid domain contacts" registration error mean?
This section answers common billing questions, covers billing policies and provides instructions for common billing procedures for Namecheap hosting accounts.
How can I order a WHMCS license?
Tier pricing for VPS/Dedicated servers
Is there any downtime when I change between Shared Hosting plans and/or Reseller Hosting plans?
Invoicing & Suspension
What is your money-back policy?
When can an SSL certificate be renewed?
Can I cancel the promotional PositiveSSL certificate added to my account?
How to cancel an SSL certificate? Will there be a refund?
How to pay for a Private Email subscription if I'm not its owner?
Private Email account setup on OX Mail app for Android
Private Email account setup on OX Mail app for iPhone
What happens if I do not pay for Private Email in time?
How do I renew my Namecheap Private Email subscription?
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