Generally, to have a certificate cancelled and refunded, you just need to submit a ticket with us to our SSL department.
Note: The SSL certificate cancellation request with the below details included can also be addressed to our SSL Support team via a Live Chat session.
Please do not forget to include the order or certificate ID in the ticket for verification purposes.
To find the ID activated or pending certificate, please perform the following steps:
1. Sign in to your Namecheap account and navigate to Dashboard;
2. Open SSL Certificates tab and find the certificate in question;
4. Copy the ID from the column to the left.
If you would like us to issue the refund to the source of payment, you should also mention it in ticket.
A refund for the certificate can be requested within 15 days after certificate issuance. If a cancellation request is submitted when a 15-day grace period is over, the refund will not be issued.
The certificates which are activated but not issued yet (the status in your account is Purchased) and non-activated certificates (the status is NewPurchase) can be cancelled and refunded *only if you request cancellation within 90 days from the purchase*. The cancellation request which is requested after 90 days period from the purchase date will not be fulfilled.
Cancellation process is not instant, we can cancel and refund certificates right away only in case they are in New status.
Note: If a certificate was obtained during some promo, you need to refer to the returning policy of the promo.
In order to verify your account please provide us with your support pin while requesting cancellation. To find your Support PIN, please follow this link.