The hosting life cycle includes the following stages:
Pending activation
Active period
Redemption period
A hosting package can go through status changes within a single life cycle, with the changes applied automatically.
Pending activation
Shared and Reseller plans
VPS plans
Dedicated servers
When a package is in the pending activation period, it displays the status “In progress.” You can check this status in your Namecheap account next to the main domain of the hosting package.
Shared and Reseller plans
Shared/Reseller Hosting orders are usually activated within a few minutes of the order being placed. But account activation can take up to 30 minutes in exceptional cases.
VPS Hosting plans
Even if you receive a welcome email instantly, we advise you to wait a couple of hours before you start working on it. For VPS plans with cPanel, additional time is needed for cPanel/WHM to configure its services on a virtual machine.
If you order a VPS with Basic/Complete management, it may take up to 4 hours for our technicians to configure your VPS manually.
Dedicated Server Hosting
In most cases, Dedicated Servers on CentOS are activated within 4 hours of the order being placed. If you have ordered a server with Complete management or a server with another OS, activation can take up to 24 hours. When the process is finished, you will be sent a welcome email with all of your server details.
Active period
Invoice date
Renewal date
The active period begins when the pending activation period is over, and you receive the Hosting Welcome email for the hosting package. You will see the status “Active” near the hosting package.
Invoice dates and renewal dates are during the active period:
Invoice date
Hosting accounts are invoiced 7 days prior to the billing date. An invoice notification email is sent at the time of invoice generation, showing the outstanding amount and the due date.
Renewal date
If you purchased a monthly hosting account on the 25th of the month, your hosting account will renew on the 25th of the following month, with the same policy applying to all other billing cycles. Alternatively, you can choose to renew manually before the automatic invoice is issued.
During the Invoice and Renewal periods, the hosting package will have the status “Alert” until the service is renewed. For packages that have one-month and three-month billing cycles, the Alert message will be enabled 15 days before the expiry date.
But for all other packages, like the annual or 2-years packages, the Alert message will be enabled 30 days before the expiry date.
You can find more information on Hosting Billing.
Redemption period
If the outstanding invoice remains unpaid after the billing date, your hosting account will be suspended and cancelled 7 days later (for Shared packages, VPS and Dedicated server) and 23 days later (for Reseller packages).
Subscription-based Dedicated servers
Termination date will also depend on the auto-renewal option - if enabled, the server will be cancelled in 3 days after the billing date; if not - right on the billing date. In case the first auto-renewal attempt is not successful, the system will repeat the attempts to renew the service for the next billing period each day until the server is renewed or terminated due to non-payment.
You can learn more about how to reactivate canceled hosting accounts.
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