Do you provide any support? What is your response time?

We do provide 24/7 support via Live chat and Ticket System.

We provide equal support for all our clients and all of the clients' requests are treated with the highest priority.

The Live chat support that can be used for some urgent issues to address them quickly or users may contact us via the ticket and the response time here is 2 hours. Surely, there may be cases that require some further escalation to upstream providers or to some other departments and such cases may need more time, however, we would like to assure you that we treat each case with top priority.

Also, please note that such departments as Risk Management and Legal and Abuse can be contacted only via tickets, so the response time can be more than 2 hours. It happens due to the fact that such departments may require more time depending on the case and details.

If you prefer a Live chat conversation, we strongly recommend logging into your Namecheap account before initiating the chat session. This step will help us to come up with the best solution for you faster.

To log into the Namecheap account, mouse over the Sign In option at the top of the page, fill in your username and password, and hit the Sign In button:

Or simply follow this link to get to the Sign In page.

To start a conversation, hit the orange bubble icon at the right bottom corner of the page:

Our HelpDesk offers the ability to send tickets to our support team in a secure and easy manner.

In order for us to provide you with fast assistance, please fill in the corresponding fields with your Namecheap username and Support Pin when submitting a ticket. Our Support Team will update you using the email address specified during the ticket submission. You can expect a reply within 2 hours.

Usually, our response time is much quicker than this; however, some tickets may require more time to be processed depending on the case and details and on the complexity of the issue.

For your convenience, you can also attach files (e.g., a screenshot) to your requests when you contact us in tickets or chats. The following file extensions can be uploaded in tickets: .csv, .doc, .docx, .eml, .jpeg, .jpg, .pdf, .png, .txt, .xls, .xlsx, .wav, .zip.

In chats, you can upload: .ca-bundle, .cer , .crt , .csv, .doc, .docx, .jpeg, .jpg, .key, .p12, .p7b, .p7c, .p7s, .pdf, .pem, .pfx .png, .txt, .xls, .xlsx, .zip.
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