Do you provide any support? What is your response time?

We do provide 24/7 support via Live chat and email.

We provide equal support for all our clients and all of the clients' requests are treated with the highest priority.

The Live chat support that can be used for some urgent issues to address them quickly or users may contact us via the email and the response time here is 2 hours. Surely, there may be cases that require some further escalation to upstream providers or to some other departments and such cases may need more time, however, we would like to assure you that we treat each case with top priority.

Also, please note that such departments as Risk Management and Legal and Abuse can be contacted only via email, so the response time can be more than 2 hours. It happens due to the fact that such departments may require more time depending on the case and details.

If you prefer a Live chat conversation, we strongly recommend logging into your Namecheap account before initiating the chat session. This step will help us to come up with the best solution for you faster.

To log into the Namecheap account, mouse over the Sign In option at the top of the page, fill in your username and password, and hit the Sign In button:

Or simply follow this link to get to the Sign In page.

To start a conversation, hit the orange bubble icon at the right bottom corner of the page:

You can also send your request to us via email.

In order for us to provide you with fast assistance, please fill in the corresponding fields with your Namecheap username and Support Pin when sending an email. Our Support Team will update you using the email address you provided. You can expect a reply within 2 hours.

Usually, our response time is much quicker than this; however, some requests may require more time to be processed depending on the case details and on the complexity of the issue.

If you need to attach a file, the following file extensions will be accepted in emails: .csv, .doc, .docx, .eml, .jpeg, .jpg, .pdf, .png, .txt, .xls, .xlsx, .wav, .zip.

In chats, you can upload: .ca-bundle, .cer , .crt , .csv, .doc, .docx, .jpeg, .jpg, .key, .p12, .p7b, .p7c, .p7s, .pdf, .pem, .pfx .png, .txt, .xls, .xlsx, .zip.
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