How can I request support via email?

Our Support Team is available 24/7 to assist you with any issues or questions you may have. You can contact us via email and receive the help you need whenever you need it.

To expedite the resolution of your request, please select the appropriate email address based on the product you are inquiring about or experiencing issues with. Describe your question or the situation you are facing, and send an email to the chosen address.

Note: If you are an existing customer, please mention your Username and Support Pin in the email to speed up the resolution.

Check out the full list of Namecheap contact information and departments below:

General

 General
 To ask or resolve basic general Namecheap-related
 questions.

 support@namecheap.com

 Pre-Sales inquiries
 For general questions about our products and services,
 and to get help with choosing the right product.

 sales@namecheap.com

 Account access
 To get assistance if there are issues with accessing your
 Namecheap account.

 accountaccess@namecheap.com

 Affiliate Program

 affiliates@namecheap.com

 Feedback

 feedback@namecheap.com

 

Payment

 Billing/Sales
 To get assistance with payment related issues and
 hosting billing-related cases including hosting
 cancellation and refund.

 billing@namecheap.com

 

Products

 Domains
 For domain registration, renewal, cancellation 
 questions, DNS or host records setup.

 domainsupport@namecheap.com

 Domain Transfers
 To get assistance with domain transfers out and
 transfers in from other domain registrars.

 concierge@namecheap.com

 Hosting Transfers
 To get assistance with hosting migration from
 third-party providers to Namecheap.

 hostingtransfers@namecheap.com

 Hosting
 For questions and assistance with Shared, VPS, and
 Dedicated hosting packages.

 support@namecheaphosting.com

 SSL

 sslsupport@namecheap.com

 Private Email (including Free Email Forwarding)

 pesupport@namecheap.com

 Managed WordPress (EasyWP)

 easywp@namecheap.com

 Supersonic CDN

 cdnsupport@namecheap.com

 VPN

 vpnsupport@namecheap.com

 Domain Vault

 domainvault@namecheap.com



Risk and Abuse

 Risk Management

 security@namecheap.com

 Legal and Abuse 
 To resolve issues related to suspended or locked
 Namecheap services.

 Note: if you need to file an abuse complaint, please
 check
this article.

 legalandabuse@namecheap.com

 

By choosing the correct email, your request will be directed to the right team, ensuring a more prompt and precise response.

If you need to attach a file, the following file extensions will be accepted: csv, .doc, .docx, .eml, .jpeg, .jpg, .pdf, .png, .txt, .xls, .xlsx, .wav, .zip.

You can expect a reply within 2 hours. Usually, our response time is quicker than this, however, it could take more time depending on the case details and the complexity of the issue.

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