How can I request support via email?

Our Support Team is available 24/7 to assist you with any issues or questions you may have. You can contact us via email and receive the help you need whenever you need it.

To expedite the resolution of your request, please select the appropriate email address based on the product you are inquiring about or experiencing issues with. Describe your question or the situation you are facing, and send an email to the chosen address.

Note: If you are an existing customer, please mention your Username and Support Pin in the email to speed up the resolution.

Check out the full list of Namecheap contact information and departments below:


 To ask or resolve basic general Namecheap-related

 Pre-Sales inquiries
 For general questions about our products and services,
 and to get help with choosing the right product.

 Account access
 To get assistance if there are issues with accessing your
 Namecheap account.

 Affiliate Program




 To get assistance with payment related issues and
 hosting billing-related cases including hosting
 cancellation and refund.



 For domain registration, renewal, cancellation 
 questions, DNS or host records setup.

 Domain Transfers
 To get assistance with domain transfers out and
 transfers in from other domain registrars.

 Hosting Transfers
 To get assistance with hosting migration from
 third-party providers to Namecheap.

 For questions and assistance with Shared, VPS, and
 Dedicated hosting packages.


 Private Email (including Free Email Forwarding)

 Managed WordPress (EasyWP)

 Supersonic CDN


 Domain Vault

Risk and Abuse

 Risk Management

 Legal and Abuse 
 To resolve issues related to suspended or locked
 Namecheap services.

 Note: if you need to file an abuse complaint, please
this article.


By choosing the correct email, your request will be directed to the right team, ensuring a more prompt and precise response.

If you need to attach a file, the following file extensions will be accepted: csv, .doc, .docx, .eml, .jpeg, .jpg, .pdf, .png, .txt, .xls, .xlsx, .wav, .zip.

You can expect a reply within 2 hours. Usually, our response time is quicker than this, however, it could take more time depending on the case details and the complexity of the issue.

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Need help? We're always here for you.