Does Namecheap collect visitor information on my hosted website?

Security in the digital world grows increasingly more important to individuals and businesses alike. Therefore, it’s vital to protect your website and its respective data. And here at Namecheap, we value the privacy and security of our customers and their business with us. 


That being said, we do not analyze or collect visitor logs of Namecheap-hosted websites. However, we do store web server access logs on our Shared Hosting servers in the form of:

"%h %l %u %t \"%r\" %>s %b \"%{Referer}i\" \"%{User-Agent}i\""


Where:

%h 

Refers to the remote host (client IP address)

%l

Refers to the user identity, or dash, if none (often not used)

%u

Refers to the username, via HTTP authentication, or dash if not used

%t

Refers to the timestamp of when Apache received the HTTP request

\”%r\

Refers to the actual client request 

%>s

Refers to the status code Apache returns in response to the request

%b 

Refers to the size of the client request in bytes

\”%{Referer}i\” 

Referrer header or dash if not used (In other words, did they click a URL on another website to come to your site)

\”%{User-agent}i\ 

Refers to the user agent (contains information about the requester’s browser, OS, etc.)


These aforementioned logs are collected every day in an app that saves counters only (without any correlation between them), such as:
  • Request hours
  • IP address location
  • Robot IDs
  • File types
  • Errors
  • Visited URLs
  • IP addresses

Awstats collector is an app located within your cPanel account that visualizes this collected data based on the stored cPanel files.

Please note it’s not possible to disable log collection on a per user basis within a Shared Hosting account.

For enhanced privacy, we recommend VPS Hosting where customers can fully control the settings, including any privacy-related ones.



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