Checkout & Billing
This section answers common billing questions, covers billing policies and provides instructions for common billing procedures for Namecheap domain related services.
What is a CXS License?
What is an Authorization?
How long do I need to wait for a refund?
Why was my expired credit card charged?
Why was my card declined?
How can I renew my domain?
How can I renew my expired domain?
Do you email notices about pending domain expirations?
I tried to register/renew a domain name, but the order failed. What should I do?
What does the "Invalid domain contacts" registration error mean?
This section answers common billing questions, covers billing policies and provides instructions for common billing procedures for Namecheap hosting accounts.
How can I order a WHMCS license?
Invoicing & Suspension
What is your money-back policy?
How do I upgrade/downgrade my hosting package?
What are my upgrade options if Business SSD disk space is insufficient?
When can an SSL certificate be renewed?
How to Renew An SSL Certificate
Can I cancel the promotional PositiveSSL certificate added to my account?
How to cancel an SSL certificate? Will there be a refund?
What happens if I do not pay for Private Email in time?
How do I renew my Namecheap Private Email subscription?
How to purchase additional mailboxes for Namecheap Private Email
Prices for additional mailboxes for Namecheap Private Email
How do I upgrade Private Email subscription? How much should I pay?
Need help? We're always here for you.
Chat with a Live Person