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EasyWP: How to fix WordPress blank page (white screen)
The white screen (blank page) is one of the most common errors that occur in WordPress. In this guide, we will cover possible causes and the ways to fix them.
NOTE: Before proceeding with any changes, make sure that you’ve generated a full backup of your website.
If you do not have access to the WordPress dashboard, clear your browser cache.
Enable WP_DEBUG mode
You can also use the WordPress debug function to see what type of errors are being outputted. Locate the wp-config.php file in the root folder of your website and make sure the WP_DEBUG mode is enabled. It is needed to change the following line from false to true in the wp-config.php file: define('WP_DEBUG', true), to enable the WP_DEBUG mode.
Once the debug mode is enabled, you should see the error logs which will help you to debug the issue.
NOTE: The debug mode may not always show the error log.
To access the files, you may use any FTP client.
From within your EasyWP Dashboard, select the website to which you plan to access, choose the SFTP Access tab, and click on the Access Files button:
The instructions on how to connect to the FTP client you can find here.
Increase WordPress memory limits
Since WordPress memory limit is one of the most common causes of blank pages, we recommend increasing your limit. Indications of this error could be a white screen or an error message.
In the config.php file add the following code right before the /* That's all, stop editing! Happy blogging. */' line: define( 'WP_MEMORY_LIMIT', '512M' );
where 512 is the memory limit you want to set:
One of the most common causes of the blank page on WordPress is a plugin issue. Try disabling the plugins via your database using this guide.
If you're not sure which plugin caused the issue, try disabling them one by one until you are able to get to the bottom of the issue and fix it.
Change the website theme
If the plugin troubleshooting doesn’t fix the white screen on the website, then you should try changing the theme. You can find detailed instructions on how to switch the theme using the Database here.
NOTE: Make sure that the default theme is present in the /wp-content/themes folder. If it's not, you can download a default WordPress theme using this source.
If you experience the same issue after performing the aforementioned steps, feel free to contact our Support Team to receive further assistance.