Many of the websites you visit are made up of thousands of media
files, and sometimes it may take a while for a browser application to
load all the website’s content. The first time you visit a site, your
browser downloads the original resources of the website in order to make
it load faster the next time you visit it. This process is called caching.
When changes to the website are made, you will need to refresh the
cached information or view an uncached version. One way to do this
quickly is to check the website in Incognito Mode or in another browser
to see the most up-to-date information. You can also clear the browser’s
cache to refresh the information and prevent the browser from opening
the old, cached version of the website.
You can find information on how to clear the cache in your browser depending on the operating system you are using:
Note: In some cases, it may be required to clear cookies of your browser too. Please keep in mind that by doing so, you will be logged out from all websites, and your saved preferences will be erased. Therefore, we do not recommend clearing your cookies during an active chat conversation since it may lead to incorrect chat performance or a disconnect.