Apps: Before you get started

Here is some useful information regarding the apps subscriptions you purchase through Namecheap.

With a few exceptions, all the apps offered at Namecheap are subscriptions with automatic renewal processes in place. There are two types of apps: one-time billing and subscription-based ones. The vast majority are subscription-based, with monthly or annual billing cycles. All subscriptions are perpetual until they are canceled or auto-renew is on.

As far as the subscriptions are on auto-renewal, our partner company will bill you by creating an invoice and charging your credit card directly.

Note! At this moment, the only payment method available on the platform is a credit card. We are working on implementing new payment methods in future but right now there is no ETA on when this is going to be performed.

Please note that you can manage your subscriptions, learn more about your subscriptions and review your billing cycles on the Apps page in your Account Panel dashboard. Each subscription is a service provided by one of Namecheap's trusted partners, offering a quick and easy way for you to get the support and information you need. If anything goes wrong with a payment, for example, we will contact you directly to resolve the issue.

There is no grace period for renewing expired subscriptions. Subscription cancellations due to billing issues are immediate.To get a subscription canceled before the end of the pre-paid period, you will need to submit a ticket with us.

To check how to switch off auto-renew for your subscription, please refer to the following article.

If you have any questions, feel free to contact our Support Team. They're available 24/7 for you.


We welcome your comments, questions, corrections and additional information relating to this article. Your comments may take some time to appear. Please be aware that off-topic comments will be deleted.

If you need specific help with your account, feel free to contact our Support Team. Thank you.

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