Apps: Before you get started

Here is some useful information regarding the apps subscriptions you purchase through Namecheap.

With a few exceptions, all the apps offered at Namecheap are subscriptions with automatic renewal processes in place. There are two types of apps: one-time billing and subscription-based ones. The vast majority are subscription-based, with monthly or annual billing cycles. All subscriptions are perpetual until they are canceled.

As far as the subscriptions are on auto-renewal, our partner company will bill you by creating an invoice and charging your credit card directly.

Note! At this moment, the only payment method available on the platform is a credit card. We are working on implementing new payment methods in future but right now there is no ETA on when this is going to be performed.

While most of the applications present in the Apps Marketplace are only available for purchase and renewal via a credit card at the moment, there are some which have not yet moved to the new platform. These applications are called "Legacy Apps" and though fully functional these subscriptions can not be upgraded until moved to the new platform. These applications can still be paid for using Namecheap funds, credit card or PayPal.

Applications which currently belong to the "Legacy Apps" group are:

  • Weebly
  • SiteBooster
  • Marketgoo
  • Nimbusec

Please note that you can manage your subscriptions, learn more about your subscriptions and review your billing cycles on the Subscription Management page in your Account Panel. Each subscription is a service provided by one of Namecheap's trusted partners, offering a quick and easy way for you to get the support and information you need. If anything goes wrong with a payment, for example, we will contact you directly to resolve the issue.

There is no grace period for renewing expired subscriptions. Subscription cancellations due to billing issues are immediate.To get a subscription canceled before the end of the pre-paid period, you will need to submit a ticket with us.

To check how to switch off auto-renew for your subscription, please refer to the following article.

If you have any questions, feel free to contact our Support Team. They're available 24/7 for you.

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