How do I install an SSL using your cPanel plugin?

To install a certificate using Namecheap SSL cPanel plugin, your cPanel account and SSL certificate should be among the list of supported products for this plugin. Otherwise, please refer to Installation Instructions or contact our Support Team for assistance.

Installation of a new certificate

The Namecheap SSL plugin is located in the section 'Exclusive for Namecheap customers' in your cPanel.

sslcpexcl

Note: before you activate your certificates, make sure your domain name is pointed to your shared hosting server, otherwise certificate will get stuck in the INPROGRESS status and installation will not be completed.

Also, please make sure to synchronize certificate information with your Namecheap account according to this guide.
You will need to click on 'Sign in with NC' to have the certificates from the Namecheap account appear in the cPanel list.

In your plugin’s SSL list, click on Install button next to the certificate you wish to activate.

You will be forwarded to a page asking you to choose which domain name you want to install the certificate for. This must be a domain/subdomain hosted within your current cPanel account.

Note: Starting from cPanel version 11.62, the self-signed certificates are being automatically generated for the newly added domains/subdomains. Thus, during certificate activation, you can also see the question 'Replace your certificate'?. In this case, please click on 'Yes, replace' so that a trusted certificate can be installed instead of the default self-signed one.

The next step is to confirm your administrative email address. You may also enter another one here. The certificate files will get sent to this email address.

SSLplugin_admin

In case you need your CSR details to be different from the admin details, uncheck the box at the bottom and fill in the necessary CSR details.

Once all details are provided, click on Install Certificate.

Next, you’ll be forwarded to Installed via plugin tab, where you can see the certificate processing installation. The certificate is removed from My Namecheap SSL tab and will now be visible under Installed via plugin tab.

In 10-15 minutes, the certificate will be self-validated and installed on the server. The certificate status in the plugin SSL list will change to Active. If for some reason the certificate does not get issued within 15 minutes, please contact our Support Team for assistance with issuance.

Enabling HTTPS-redirect

It is also possible to enable the automatic https:// redirect for your site with the help of the SSL plugin once the certificate is active and installed. Please make sure the certificate has the 'Active' status before performing the actions below.

To do it, please follow these actions:

  1. Go to the 'Installed via Plugin' section in the Namecheap SSL plugin
  2. Locate your active certificate and click the HTTPS redirect toggle
  3. sslredirect11

  4. You will see how it's loading
  5. red_loading1

  6. Now you can see the https:// redirect is turned on for your domain.
  7. red_turnon1

If you decide to turn the https:// redirect off, you can simply click the toggle one more time.

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NB: Please keep in mind, that if you are using Prestashop, Magento or OpenCart CMS to build your web site, there may be issues with insecure content. Please contact our Support Team in order to resolve the issue.

If there is already a certificate for this hostname on the server

Installation will look practically the same, with one small exception. When you choose a domain to install the certificate for, the system will ask if you wish to have the current certificate replaced.

The rest of the process is the same.

Installation of the certificate which has already been issued

If you have a certificate which has already been issued via your Namecheap account, it can still be installed using the plugin.

It will be displayed under My Namecheap SSL tab in your plugin and will have Active status.

Click on Active button and you’ll see a Reissue and Install dropdown. The rest of the process is the same as for a new certificate. As soon as the certificate is issued and installed, it will be moved to Installed via plugin tab.
If this certificate was issued under your Namecheap account and previously installed outside the plugin, it will be displayed the same way and can be installed the same way.

Certificate Renewal

The option to renew the certificate is available in 1 month period prior to expiration date. The item in your plugin will obtain Due mark. Once you click on it, you will see the Renew button.

If the certificate has expired, it cannot be renewed due to certificates' technical nature. The only solution is to purchase a new certificate which will be offered by the plugin:

After clicking on Reorder you will be redirected to your Namecheap's website shopping cart with the same product already added to it. Once the renewal certificate is purchased, you will be able to proceed with its activation.

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