How do I order a dedicated IP?

To order a dedicated IP address, you will need to submit a ticket to our Billing department via the helpdesk.
The Billing department will issue an invoice. Once the invoice is settled, our technicians will assign an IP address to your hosting package. The cost of an IP address is $2/month.

NOTE: the billing cycle for your dedicated IP will be automatically adjusted to match the current billing period of your hosting plan.

Due to technical limitations, only one dedicated IP address can be assigned for a single cPanel account. Thus, you cannot order more than one dedicated IP for Stellar, Stellar Plus or Stellar Business plans (and old Value, Professional, Ultimate, Business SSD plans).

Maximum numbers of dedicated IP addresses for different types of plans are as follows:

1) Shared plans - 1 IP
2) Business plan - 1 IP
3) Reseller plans:  
    - with Nebula and Galaxy Expert plans - 2 IPs  
    - with Universe Pro - 4 IPs
4) VPS - 4 IPs
5) Dedicated servers - 16 IPs

NOTE: it is possible to order only 1 additional dedicated IP with Xeon E3-1220 8 SATA and Xeon E3-1220 8 SSD servers.

If you need more than 4 dedicated IPs with a dedicated server (or need a second IP for your Xeon E3-1220 8 SATA and Xeon E3-1220 8 SSD), you will need to fill out an  IP justification form according to ARIN requirements.

If you need more dedicated IPs than allowed with your current hosting plan, you can have it upgraded by submitting a request via a ticket to our Billing department.

NOTE: Per our policy, refunds do not apply to dedicated IP addresses that are not included into the package and are purchased at additional fee.


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If you need specific help with your account, feel free to contact our Support Team. Thank you.

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