If you have your domain name registered elsewhere or using third-party DNS, you will need to contact your DNS provider and have Private Email DNS records set up in the domain name zone file.
Below you can see the list of the essential records to be created:
| Hostname |
Record Type |
Priority |
Value |
| @ |
MX |
10 |
mx1.privateemail.com |
| @ |
MX |
10 |
mx2.privateemail.com |
| @ |
TXT |
|
v=spf1 include:spf.privateemail.com ~all |
| default._domainkey |
TXT |
|
should be generated and copied using this guide
NOTE: DKIM record is a mandatory entry to ensure outgoing mail works correctly. It can be generated only after a mailbox has been created. |
And in this table you can find the additional records (they will not affect email delivery itself and can be skipped):
| Hostname |
Record Type |
Value |
| mail |
CNAME |
privateemail.com |
| autodiscover |
CNAME |
privateemail.com |
| autoconfig |
CNAME |
privateemail.com |
| Service | Protocol | Record Type | Priority | Weight | Port | Value |
|---|
| _autodiscover | _tcp | SRV | 0 | 0 | 443 | privateemail.com |
NOTE: @ stands for yourdomain.com; mail, autodiscover and autoconfig stand for sub-domains mail.yourdomain.com, autodiscover.yourdomain.com and autoconfig.yourdomain.com correspondingly.
NOTE 1:In case you do not want to interrupt the functionality of current email services before the creation of mailboxes with us we have an alternative verification method that implies a
TXT record adding on the side of the DNS provider. To get a value of a TXT record that needs to be added, please contact our
Support Team.
What these records are needed for?
MX record (mail exchange record), is an entry in the Domain Name System that identifies the mail server that is responsible for handling e-mails for that domain name. MX record is used to direct emails to a specific email server - thus, it is necessary for receiving emails to domain-based email addresses.
TXT record (text record) is a type of resource record in the Domain Name System (DNS) used to provide the ability to associate some arbitrary and unformatted text with a host or other name, such as human-readable information about a server, network, data center, and other accounting information. SPF and DKIM records are set up as TXT ones, and provide other mail servers a way to verify if the email was sent from authorized my domain's owner mail server (SPF), and whether it wasn't changed from the moment the message had left the initial mail server (DKIM). These records do not affect receiving emails to the domain they are set up for.
SRV record (service record) is a specification of data in the Domain Name System defining the location, i.e. the hostname and port number, of servers for specified services.
CNAME record (canonical name record) is a type of resource record in the Domain Name System (DNS) used to specify that a domain name is an alias for another domain, the 'canonical' domain. All information, including subdomains, IP addresses, etc., is defined by the canonical domain. CNAME record for mail subdomain is set up only for URL redirect from mail.domain.tld to Private Email Webmail (https://privateemail.com/). CNAME records for autodiscover and autoconfig subdomains and the SRV record are used for automatic email accounts set up by some email clients.
Allow up to 30 minutes for the records to propagate and check the work of your mail service.
Once done, do not forget to create the email box using this guide.