Private Email account setup in Outlook for iOS

This article is valid for both new plans (purchased on or after June 2, 2026) and legacy Private Email plans (purchased before June 2, 2026).

This guide provides instructions for setting up your Namecheap Private Email mailbox in Outlook on an iOS device.

NOTE: Before setting up your email account, please double-check that your domain name has the correct Private Email DNS records and the mailbox has been created.

1. Open the Outlook app on your device.

2. Select Add Account to add one of your existing Microsoft email accounts, or Create New Account if you want to create a new account.

3. At the top of the app, tap the Outlook button next to Inbox, and then select Settings.

NOTE: If you’ve already added your email account to Outlook, click on the Admin sign in the upper left-hand corner and select the Add Account icon. Alternatively, you can go to Settings >> Accounts >> Add account >> Email account option:


4. Type the full email address of the email account you want to add (we’re using nctest@namecheap.com as an example) and press Add Account:

5. You will then be redirected to the new page. Click "Not Exchange" in the right corner:


6. Click "Change Email Provider" and on the next page, please fill in the required details:

  • Email address: your Private Email address.
  • Display Name: the recipients will see it as the sender's name.
  • Description: the description of your email account (only you will see this).

Now you’ll need to enter the IMAP settings:

IMAP Incoming Mail Server:

  • IMAP Host Name: mail.privateemail.com for SSL port security (or mail.privateemail.com:143 for TLS/STARTTLS).
  • Port: 993

    NOTE: mail.privateemail.com is a hostname for Private Email service. It should not be changed.

  • IMAP Username: your full email account (for example, nctest@namecheap.com.
  • IMAP Password: the password for the mailbox.

SMTP Outgoing Mail Server:

  • SMTP Host Name: mail.privateemail.com
  • Port: 465 for SSL (or mail.privateemail.com:587 for TLS/STARTTLS).

    NOTE: mail.privateemail.com is a hostname for Private Email service. It should not be changed.

  • SMTP Username: your full email account (for example, support@nctest.info).
  • SMTP Password: the password for the mailbox.

Double-check all the settings, then click Sign In.

7. Congrats, the setup is finished! You can now start managing your Private Email account in Outlook.

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