What Dedicated Server Management options do you provide?

We have 3 types of Dedicated Server Management options:

  1. User-Responsible
  2. Basic
  3. Complete            


User-Responsible - Free


User-Responsible is a type of management selected by default. We recommend this option to those who have a technical background and are familiar with managing and configuring servers on their own. User-Responsible Management includes:
  • Initial server setup and configuration
  • Detection and resolution of hardware issues
  • Server reboot (by request)
  • Full root access
For Core Software Changes (refers to OS reinstallation, software version changes, etc.), the pricing is as follows:

1 hour – $20.00 flat rate
More than 1 hour – $10.00/hour

For Fix Server Failure Cause (where our Tech Support investigates the root cause of a server failing), the pricing is as follows:

1 hour – $20.00 flat rate
More than 1 hour – $10.00/hour



Basic - $20.00/month (only for cPanel)


Basic is a type of management that is only offered to those who have operating systems CloudLinux or CentOS and a cPanel already installed. Here, core services under Basic are monitored by Namecheap with a proactive response if unexpected server failure occurs. Basic Management includes:
  • Fixing of unplanned service interruption without root cause analysis
  • Vendor updates
  • Support for core server services (Apache, Exim, MySQL, FTP, cPanel, DNS)
  • Support for tuning core issues in such popular applications as WordPress, Joomla!, Drupal, Magento, Zen Cart, and Opencart
For Core Software Changes (refers to OS reinstallation, software version changes, etc.), the pricing is as follows:

1 hour – $15.00 flat rate
More than 1 hour – $10.00/hour

For Fix Server Failure Cause (where our Tech Support investigates the root cause of a server failing), the pricing is as follows:

1 hour – free
2 hours – $15.00 flat rate
More than 2 hours – $10.00/hour



Complete  - $50.00/month (only for cPanel, with at least 2 HDDs and RAID Technology)


Complete is a type of management, very similar to Basic in terms of its operating systems and cPanel, where Namecheap runs and manages the A-Z of server services, software, and its components. Complete Management includes:
  • Core software changes
  • Incident root cause fix
  • Weekly backups to an offsite backup server (50 GB for Dedicated Servers)    
  • WHM and cPanel Super User (Reseller Level Access)
  • Priority support                                                                             

PLEASE NOTE: With Complete Management, you are only given reseller level access. This does not include privileges for root, reboot, and IPMI access. Since our Tech Support team will be fully monitoring your Dedicated Server, they will have root access.


To place an order for our Basic or Complete Management options, please submit a ticket to our Billing Department. Once we receive your request, our technicians will check the compatibility of your Dedicated Server with the option you’ve chosen.

If this setup is possible, we will promptly issue a prorated invoice. As soon as this invoice is paid, you will then be provided with your brand new Dedicated Server and your existing content subsequently transferred.          



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