Invoicing & Suspension
This article covers invoicing policies for Namecheap hosting accounts,
including invoice dates, renewal dates, and overdue policies.
Renewal Dates (Billing dates)
If you purchased a monthly hosting account on the 25th of the month,
your hosting account will renew on the 25th of the following month. The
same policy applies to all other available billing cycles.
Hosting accounts are invoiced 7 days prior to billing date. An invoice
notification email is sent out at the time of invoice generation indicating the outstanding amount and the due date.
Invoices are due on the billing date. If you have auto-renewal
option enabled for the hosting package, a credit card stored in our system and
this card is set for auto-renewal, it will be charged on the 7th day after
invoice generation (i.e., on the billing date).
Unpaid invoices may result in suspension of your web hosting services.
Shared hosting accounts, Business and Reseller plans will be suspended 7 days after the invoice due date. Thus, you have 14 days in total to pay the invoice for the shared hosting services before your account is suspended.
For VPS and dedicated servers, the policy is a bit different: These services become suspended 3 days after the billing date
in case of non-payment. We will send a notification email regarding
unpaid invoices before suspending a past-due account. Your account will
be suspended when the final email notification is sent out. These
policies provide our customers with ample time to settle their invoices.
TerminationIf outstanding balance is not paid
within 30 days after the billing date for the shared package or 7 days
for VPS/dedicated server, your hosting account will be terminated for
non-payment. For retrieving a shared account a $15 fee + the full
renewal price of the package is to be paid.