Invoicing & Suspension

This article covers invoicing policies for Namecheap hosting accounts, including invoice dates, renewal dates, and overdue policies.

Renewal Dates (Billing dates)

If you purchased a monthly hosting account on the 25th of the month, your hosting account will renew on the 25th of the following month. The same policy applies to all other available billing cycles.

Invoice Dates

Hosting accounts are invoiced 7 days prior to billing date. An invoice notification email is sent out at the time of invoice generation, indicating your current method of payment as well as payment options.

Invoices are due on the billing date. If you have auto-renewal option enabled for the hosting package, a credit card stored in our system and this card is set for auto-renewal, it will be charged on the 7th day after invoice generation (i.e. on the billing date).

Suspension

Unpaid invoices may result in suspension of your web hosting services. Shared hosting accounts and Business plans will be suspended 7 days after the invoice due date. Thus, you have 14 days in total to pay the invoice for the shared hosting services before your account is suspended.

For VPS and dedicated servers, the policy is a bit different: These services become suspended 3 days after the billing date in case of non-payment. We will send a notification email regarding unpaid invoices before suspending a past-due account. Your account will be suspended when the final email notification is sent out. These policies provide our customers with ample time to settle their invoices.

Termination

If outstanding balance is not paid within 45 days after the billing date for the shared package or 7 days for VPS/dedicated server, your hosting account will be terminated for non-payment. For retrieving a shared account a $15 fee + the full renewal price of the package is to be paid.

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