Server backups are generated once a week for all VPS packages regardless of the management type.

In case a backup of your server is available, we will be able to restore all the content (including server configuration, the credentials for root and all accounts on the server, website content, emails, etc.) to the date of the backup. You will also have the option to download a backup and restore separate files manually.

However, it's important to note that these backups are not copies of the hosted cPanel/Webuzo/Interworx accounts; instead, they are backups of the entire server image. This means that any database data, including MariaDB/MySQL and PostgreSQL databases, is stored in plain text in the format of files containing tables, columns, and rows. Unlike conventional .sql dumps, which are user-friendly for restorations, retrieving a database backup from a snapshot is not a straightforward process and you may need advanced technical skills to do so.

In case your server is canceled, you can also contact our Support Team to check if a backup of your server is still available. If it is, here are the following options:

• You can download a backup of your server for a $15 fee.
• You can request a server backup restored on a new package.
  More information about this process can be found here - How can I reactivate my canceled hosting package?

• a cron job;
• the Backups option in cPanel (for one account only);
• the Backups option in WHM (for all accounts on the server);
• create an account with CodeGuard, etc.

These articles will guide you through the process of manual backup setup:

• How to make an automatic backup in cPanel?
• Do you have server backups?