Do you perform data backups for VPS users?

Server backups are generated once a week for all VPS packages regardless of the management type.

In case a backup of your server is available, we will be able to restore all the content (including server configuration, the credentials for root and all accounts on the server, website content, emails, etc.) to the date of the backup. You will also have the option to download a backup and restore separate files manually.

However, it's important to note that these backups are not copies of the hosted cPanel/Webuzo/Interworx accounts; instead, they are backups of the entire server image. This means that any database data, including MariaDB/MySQL and PostgreSQL databases, is stored in plain text in the format of files containing tables, columns, and rows. Unlike conventional .sql dumps, which are user-friendly for restorations, retrieving a database backup from a snapshot is not a straightforward process and you may need advanced technical skills to do so.

In case your server is canceled, you can also contact our Support Team to check if a backup of your server is still available. If it is, here are the following options:

Please note that such backups are over-written by newly created ones and made for server restoration purposes only. It is your responsibility to maintain local copies of the web content and information. We recommend you set up regular backups for your hosting account, and here are several options to have a reserved copy of your data:
  • a cron job;
  • the Backups option in cPanel (for one account only);
  • the Backups option in WHM (for all accounts on the server);
  • create an account with CodeGuard, etc.
For VPS packages with Complete management, we provide 100GB of backup storage for VPS Quasar and 200GB for VPS Magnetar by default and generate backups on our end 3 times a week. Unlike the backups described above, this type of backup contains the databases in the conventional .sql format. This format ensures convenience in restoration and compatibility for a more user-friendly and versatile data recovery process. Additional backup storage costs $10 per 10 GB of additional backup disk space. To order this service, please submit a ticket to our Billing/Sales department.

These articles will guide you through the process of manual backup setup:

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