How can I submit a ticket with you?

You can submit your request at our HelpDesk. Our Support Team will update you using the email address specified during the ticket submission.

In order for us to provide you with fast assistance, please select a correct department from the list and fill in all the fields with the required information when submitting a ticket.

For your convenience, you can also attach files (e.g., a screenshot) to your support requests. For this, just click on 'Attach Files [Add File]' below the details you have entered and knowledgebase suggestions:

Click on 'Browse', select the required file, upload it. Verify your request by solving CAPTCHA and click on Submit. That's it!

The following file extensions can be uploaded:
  • csv
  • doc
  • docx
  • eml
  • jpeg
  • jpg
  • pdf
  • png
  • txt
  • xls
  • xlsx
  • wav
  • zip
You can expect a reply within 2 hours.

Usually, our response time is much quicker than this; however, some tickets may require more time to be processed depending on the case and details and on the complexity of the issue.
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