Do you have server backups?
Yes, each server's data is backed up once every 3-7 days depending on the account's type and server's specification. We would like to note that these backups are made for server restoration purposes only. It is your responsibility to maintain local copies of your sites' web content and information. A "Backup/Restore" feature is included in cPanel with each hosting plan, and you can use this tool to back up your files.
If data loss occurs, we will attempt to recover the data free of charge for the client. If the hosting service was suspended or terminated, we will attempt to recover the data from the most recent archive for a $15.00 service fee.
If your hosting package was terminated, and you would like to reactivate the service, please check the article for further instructions here.
Please view our Accepted Use Policy paragraph 10.3 'Backup Limitations' for detailed information here.
If you feel that something has happened to your data, and you need us to retrieve your files from the backup, contact our Hosting Technical team via ticket system.
NOTE: We run weekly backups for all accounts on our shared servers that do not take more than 25 GB of disk space usage and contain not more than 200,000 inodes. These backups are for maintenance purposes only, and therefore, we advise you to create your own backup or use the Codeguard feature in cPanel for automatic backups. You can find more details on CodeGuard here.