What is your money-back policy?

Namecheap has a refund policy for all new shared, reseller and VPS hosting purchases. New purchases of dedicated servers, Private email subscriptions and renewals of any services (hosting packages, Private email subscriptions) are non-refundable.

NOTE: Purchases made with credit cards or PayPal can be refunded to the source of payment. Payments made with Namecheap funds (in case the money came from Bitcoin or Dwolla) can be refunded to the Namecheap account balance only.

Please note that Namecheap is not responsible for any additional charges that PayPal or credit card companies may take.

Cancellation procedure

If you would like to cancel your hosting package and receive a refund within 14 days after the purchase, follow the steps below:

  • Sign into your Namecheap account
  • Mouse over the Account option in the upper right corner of the page and choose Domain List or choose the Domain List menu in the left sidebar
  • Click on the Manage option in front of the hosting service associated with your domain name
  • Click on the Cancel service button next to the package in question:



  • Fill in the cancellation form with your feedback and click on the " I Understand, process my request" button > "Submit the request"

You will receive an email confirmation once your request is completed. 
In some cases, our Billing department may contact you if they require some additional information.

We would be extremely grateful if you give us the chance to help you with the issues you might be experiencing. Do not hesitate to let us know if we can do anything for you to reconsider the decision. We will be happy to keep you as our valued client - our Support and Billing teams are generally pretty flexible and will happily check what can be done in each particular case.

NOTE: All websites with addon domains, subdomains as well as email accounts (if any) that are hosted in your cPanel account will be terminated along with the main service.

Make sure you back up the necessary data before proceeding with the cancellation. We would like to avoid any unwanted interruptions of the services you might be currently using.

Shared hosting packages (Value, Professional, Ultimate, Business)

According to our policy, you can receive a full refund for all our shared hosting plans within the first 14 days.
We believe that 14 days is enough to test the overall performance of our services and make a deliberate decision.

Reseller packages

The policy for our Reseller hosting packages is the same as for shared hosting.

VPS

All VPS packages are refundable within 14 days after purchase, except for additional third-party software licenses like cPanel or Softaculous, which are non-refundable.

Dedicated servers

According to our policy, dedicated servers are non-refundable.

Private Email hosting

As we offer a 2-month free trial for all our Private email subscriptions, we do not provide any refunds for new purchases and renewals.

Please refer to the Acceptable Use Policy (AUP) for more detailed information.

Hosting uptime guarantee


We offer a monthly 100% uptime guarantee for dedicated servers, shared and Business hosting packages and 99.9% uptime guarantee for VPS and Reseller packages you purchase from us.
If due to an internal infrastructure or equipment failure we fail to meet this guarantee, we will prolong your service cycle for the time the service was unreachable.

To claim a service cycle prolongation, contact us by submitting a ticket to our Billing department within the first 10 calendar days after the downtime took place.

Note that the downtime must be confirmed by a staff member of our Support Team.

In order to get more details of Namecheap uptime guarantee conditions, refer to this page.

Comments

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If you need specific help with your account, feel free to contact our Support Team. Thank you.

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