How to cancel an SSL certificate? Will there be a refund?

Generally, to have a certificate cancelled and refunded, you just need to submit a ticket with us to our SSL department.

Note: The SSL certificate cancellation request with the below details included can also be addressed to our SSL Support team via a Live Chat session.

Please do not forget to include the order or certificate ID in the ticket for verification purposes.

To find the ID of an activated or pending certificate, please take the following steps:
1. Open the SSL Certificates tab and find the certificate in question;
2. Copy the ID from the column to the left.


If you would like us to issue the refund to the source of payment, you should also mention it in the ticket.

A refund for a certificate can be requested within 15 days after certificate issuance. If a cancellation request is submitted when a 15-day grace period is over, the refund will not be issued.

The certificates, which are activated but not issued yet (the status in your account is Purchased), and non-activated certificates (the status is NewPurchase) can be cancelled and refunded *only if you request cancellation within 90 days from the purchase*. The cancellation request which was submitted later than 90 days after the purchase date will not be fulfilled.

The cancellation process is not instant, we can cancel and refund certificates right away only in case they are in the New status.

Note: If a certificate was obtained during some promo, you need to refer to the returning policy of that promo.

In order to verify your account, please provide us with your Support PIN while requesting cancellation. To find your Support PIN, please follow this link.

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