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{"/api/v1/legalpages-api/posts/read:\"{\\\"slug\\\":\\\"refund-policy\\\",\\\"categorySlug\\\":\\\"general\\\"}\"":{"body":{"title":"Refund Policy","slug":"refund-policy","stickyMenu":[],"content":[{"blockName":"core/paragraph","attrs":[],"innerBlocks":[],"innerHTML":"\n\u003cp>We have prepared this Refund Policy to explain when you can request a refund with respect to products and services acquired from Namecheap or through us from our partners and/or affiliates (collectively “Services”).\u003c/p>\n","innerContent":["\n\u003cp>We have prepared this Refund Policy to explain when you can request a refund with respect to products and services acquired from Namecheap or through us from our partners and/or affiliates (collectively “Services”).\u003c/p>\n"]},{"blockName":"core/heading","attrs":{"stickyMenuId":"02c63f22-210e-4fc4-95e2-c8034bb751d4"},"innerBlocks":[],"innerHTML":"\n\u003ch2 class=\"wp-block-heading\" id=\"d-693761-c-b-7-ec-46-e-8-9230-48722-de-5-b-1-d-8\">General Terms\u003c/h2>\n","innerContent":["\n\u003ch2 class=\"wp-block-heading\" id=\"d-693761-c-b-7-ec-46-e-8-9230-48722-de-5-b-1-d-8\">General Terms\u003c/h2>\n"]},{"blockName":"core/paragraph","attrs":[],"innerBlocks":[],"innerHTML":"\n\u003cp>General terms apply to all refund eligible Services. In addition, there may be special term(s) that apply to a specific product and/or service and those are outlined below.\u003c/p>\n","innerContent":["\n\u003cp>General terms apply to all refund eligible Services. In addition, there may be special term(s) that apply to a specific product and/or service and those are outlined below.\u003c/p>\n"]},{"blockName":"core/list","attrs":{"className":"gb-list"},"innerBlocks":[{"blockName":"core/list-item","attrs":[],"innerBlocks":[],"innerHTML":"\n\u003cli>In no event is the same Service eligible for more than one refund.\u003c/li>\n","innerContent":["\n\u003cli>In no event is the same Service eligible for more than one refund.\u003c/li>\n"]},{"blockName":"core/list-item","attrs":[],"innerBlocks":[],"innerHTML":"\n\u003cli>Service(s) must be cancelled before we can issue a refund.\u003c/li>\n","innerContent":["\n\u003cli>Service(s) must be cancelled before we can issue a refund.\u003c/li>\n"]},{"blockName":"core/list-item","attrs":[],"innerBlocks":[],"innerHTML":"\n\u003cli>No refund will be made for domains involved in Trademark Infringement. It includes domains that are the subject of and/or involved in a Trademark Infringement allegation and/or proceeding.\u003c/li>\n","innerContent":["\n\u003cli>No refund will be made for domains involved in Trademark Infringement. It includes domains that are the subject of and/or involved in a Trademark Infringement allegation and/or proceeding.\u003c/li>\n"]},{"blockName":"core/list-item","attrs":[],"innerBlocks":[],"innerHTML":"\n\u003cli>No refund will be made if your Service(s) are suspended or terminated for cause.\u003c/li>\n","innerContent":["\n\u003cli>No refund will be made if your Service(s) are suspended or terminated for cause.\u003c/li>\n"]},{"blockName":"core/list-item","attrs":[],"innerBlocks":[],"innerHTML":"\n\u003cli>If purchased Service(s) include free domain name registration as part of a promotion or sale of the Service(s), and you cancel the purchased Service(s), the standard price for the domain name will be deducted from the refund amount. If the refund amount is less than the standard price for the domain, you must either elect to pay the difference or forfeit the domain, in which case, ownership of the domain will revert back to Namecheap.\u003c/li>\n","innerContent":["\n\u003cli>If purchased Service(s) include free domain name registration as part of a promotion or sale of the Service(s), and you cancel the purchased Service(s), the standard price for the domain name will be deducted from the refund amount. If the refund amount is less than the standard price for the domain, you must either elect to pay the difference or forfeit the domain, in which case, ownership of the domain will revert back to Namecheap.\u003c/li>\n"]},{"blockName":"core/list-item","attrs":[],"innerBlocks":[],"innerHTML":"\n\u003cli>All refunds are processed in U.S. dollars: you, the customer, bear sole responsibility for any fluctuations in the exchange rate(s) between the time of payment and the time of refund.\u003c/li>\n","innerContent":["\n\u003cli>All refunds are processed in U.S. dollars: you, the customer, bear sole responsibility for any fluctuations in the exchange rate(s) between the time of payment and the time of refund.\u003c/li>\n"]},{"blockName":"core/list-item","attrs":[],"innerBlocks":[],"innerHTML":"\n\u003cli>Unless you request otherwise, refunds will be credited to your Namecheap account balance. Purchases made using Namecheap account funds can only be refunded as account credit. Purchases made by credit card and PayPal may be refundable to the original source of payment. Refunds are not possible for cryptocurrency deposits. Namecheap is not responsible for any additional charges imposed by your credit card company or PayPal payment processor in the case of refund.\u003c/li>\n","innerContent":["\n\u003cli>Unless you request otherwise, refunds will be credited to your Namecheap account balance. Purchases made using Namecheap account funds can only be refunded as account credit. Purchases made by credit card and PayPal may be refundable to the original source of payment. Refunds are not possible for cryptocurrency deposits. Namecheap is not responsible for any additional charges imposed by your credit card company or PayPal payment processor in the case of refund.\u003c/li>\n"]},{"blockName":"core/list-item","attrs":[],"innerBlocks":[],"innerHTML":"\n\u003cli>Any processing fee(s) will be deducted from a refund.\u003c/li>\n","innerContent":["\n\u003cli>Any processing fee(s) will be deducted from a refund.\u003c/li>\n"]}],"innerHTML":"\n\u003cul class=\"gb-list\">\n\n\n\n\n\n\n\n\n\n\n\n\n\n\u003c/ul>\n","innerContent":["\n\u003cul class=\"gb-list\">",null,"\n\n",null,"\n\n",null,"\n\n",null,"\n\n",null,"\n\n",null,"\n\n",null,"\n\n",null,"\u003c/ul>\n"]},{"blockName":"core/paragraph","attrs":[],"innerBlocks":[],"innerHTML":"\n\u003cp>Additional refund requirements may apply based on specific terms and conditions notified to you when purchasing any Service(s).\u003c/p>\n","innerContent":["\n\u003cp>Additional refund requirements may apply based on specific terms and conditions notified to you when purchasing any Service(s).\u003c/p>\n"]},{"blockName":"core/heading","attrs":{"stickyMenuId":"efada78f-deae-4a48-8cfb-542ba834f2d4"},"innerBlocks":[],"innerHTML":"\n\u003ch2 class=\"wp-block-heading\" id=\"e-56-b-93-bd-e-9-ad-4-afb-a-98-f-52-c-60-c-360-ad-9\">Special Terms\u003c/h2>\n","innerContent":["\n\u003ch2 class=\"wp-block-heading\" id=\"e-56-b-93-bd-e-9-ad-4-afb-a-98-f-52-c-60-c-360-ad-9\">Special Terms\u003c/h2>\n"]},{"blockName":"core/paragraph","attrs":[],"innerBlocks":[],"innerHTML":"\n\u003cp>\u003cstrong>Domain Name Registration\u003c/strong>\u003c/p>\n","innerContent":["\n\u003cp>\u003cstrong>Domain Name Registration\u003c/strong>\u003c/p>\n"]},{"blockName":"core/list","attrs":{"className":"gb-list"},"innerBlocks":[{"blockName":"core/list-item","attrs":[],"innerBlocks":[],"innerHTML":"\n\u003cli>Unless this Refund Policy specifically provides for a refund, all fees for domain name registrations and related domain name Service(s) are non-refundable, in whole or in part, even if your domain name registration is suspended, cancelled or transferred prior to the end of your then current registration term.\u003c/li>\n","innerContent":["\n\u003cli>Unless this Refund Policy specifically provides for a refund, all fees for domain name registrations and related domain name Service(s) are non-refundable, in whole or in part, even if your domain name registration is suspended, cancelled or transferred prior to the end of your then current registration term.\u003c/li>\n"]},{"blockName":"core/list-item","attrs":[],"innerBlocks":[],"innerHTML":"\n\u003cli>New domain name registrations may be refundable, at the sole discretion of Namecheap, if you, the registrant, cancel the domain name registration for a valid reason and the cancellation is processed within 5 days (120 hours) after registration. Please note that, in some cases, cancellation and refund are not available for new domain registrations due to restrictions imposed by the applicable registry or registry operating company.\u003c/li>\n","innerContent":["\n\u003cli>New domain name registrations may be refundable, at the sole discretion of Namecheap, if you, the registrant, cancel the domain name registration for a valid reason and the cancellation is processed within 5 days (120 hours) after registration. Please note that, in some cases, cancellation and refund are not available for new domain registrations due to restrictions imposed by the applicable registry or registry operating company.\u003c/li>\n"]},{"blockName":"core/list-item","attrs":[],"innerBlocks":[],"innerHTML":"\n\u003cli>No refunds are available for fees paid for After Market Domain Names unless your After Market Domain Name registration is rejected or cancelled by Namecheap, the registry or the third party seller.\u003c/li>\n","innerContent":["\n\u003cli>No refunds are available for fees paid for After Market Domain Names unless your After Market Domain Name registration is rejected or cancelled by Namecheap, the registry or the third party seller.\u003c/li>\n"]},{"blockName":"core/list-item","attrs":[],"innerBlocks":[],"innerHTML":"\n\u003cli>No refunds are available for the Namecheap Aftermarket subscription.\u003c/li>\n","innerContent":["\n\u003cli>No refunds are available for the Namecheap Aftermarket subscription.\u003c/li>\n"]},{"blockName":"core/list-item","attrs":[],"innerBlocks":[],"innerHTML":"\n\u003cli>No refunds are available for fees paid for Premium Domain(s).\u003c/li>\n","innerContent":["\n\u003cli>No refunds are available for fees paid for Premium Domain(s).\u003c/li>\n"]},{"blockName":"core/list-item","attrs":[],"innerBlocks":[{"blockName":"core/list","attrs":{"className":"gb-list"},"innerBlocks":[{"blockName":"core/list-item","attrs":[],"innerBlocks":[],"innerHTML":"\n\u003cli>Additional fees paid for Pre-Orders, Sunrise or Landrush periods or participation in an Early Access Program; or\u003c/li>\n","innerContent":["\n\u003cli>Additional fees paid for Pre-Orders, Sunrise or Landrush periods or participation in an Early Access Program; or\u003c/li>\n"]},{"blockName":"core/list-item","attrs":[],"innerBlocks":[],"innerHTML":"\n\u003cli>Fees paid for related Service(s).\u003c/li>\n","innerContent":["\n\u003cli>Fees paid for related Service(s).\u003c/li>\n"]}],"innerHTML":"\n\u003cul class=\"gb-list\">\n\n\u003c/ul>\n","innerContent":["\n\u003cul class=\"gb-list\">",null,"\n\n",null,"\u003c/ul>\n"]}],"innerHTML":"\n\u003cli>No refunds are available for fees paid for any of the following:\u003c/li>\n","innerContent":["\n\u003cli>No refunds are available for fees paid for any of the following:",null,"\u003c/li>\n"]},{"blockName":"core/list-item","attrs":[],"innerBlocks":[],"innerHTML":"\n\u003cli>In the case of an unsuccessful attempt to transfer a domain name to Namecheap, we will automatically refund any fees paid as an account credit.\u003c/li>\n","innerContent":["\n\u003cli>In the case of an unsuccessful attempt to transfer a domain name to Namecheap, we will automatically refund any fees paid as an account credit.\u003c/li>\n"]}],"innerHTML":"\n\u003cul class=\"gb-list\">\n\n\n\n\n\n\n\n\n\n\n\n\u003c/ul>\n","innerContent":["\n\u003cul class=\"gb-list\">",null,"\n\n",null,"\n\n",null,"\n\n",null,"\n\n",null,"\n\n",null,"\n\n",null,"\u003c/ul>\n"]},{"blockName":"core/paragraph","attrs":[],"innerBlocks":[],"innerHTML":"\n\u003cp>\u003cstrong>Domain Name Renewal\u003c/strong>\u003c/p>\n","innerContent":["\n\u003cp>\u003cstrong>Domain Name Renewal\u003c/strong>\u003c/p>\n"]},{"blockName":"core/list","attrs":{"className":"gb-list"},"innerBlocks":[{"blockName":"core/list-item","attrs":[],"innerBlocks":[],"innerHTML":"\n\u003cli>Unless this Refund Policy specifically provides for a refund, all fees for domain name renewals and related domain name Service(s) are non-refundable, in whole or in part, even if your domain name is suspended, cancelled or transferred prior to the end of your then current registration term.\u003c/li>\n","innerContent":["\n\u003cli>Unless this Refund Policy specifically provides for a refund, all fees for domain name renewals and related domain name Service(s) are non-refundable, in whole or in part, even if your domain name is suspended, cancelled or transferred prior to the end of your then current registration term.\u003c/li>\n"]},{"blockName":"core/list-item","attrs":[],"innerBlocks":[],"innerHTML":"\n\u003cli>A domain name renewal may be refundable, at the sole discretion of Namecheap, if you, the registrant, cancel the domain name renewal for a valid reason and the cancellation is processed within 5 days (120 hours) after renewal for the most of TLDs. Please note that, in some cases, cancellation and refund are not available for domain renewals due to restrictions imposed by the applicable registry or registry operating company.\u003c/li>\n","innerContent":["\n\u003cli>A domain name renewal may be refundable, at the sole discretion of Namecheap, if you, the registrant, cancel the domain name renewal for a valid reason and the cancellation is processed within 5 days (120 hours) after renewal for the most of TLDs. Please note that, in some cases, cancellation and refund are not available for domain renewals due to restrictions imposed by the applicable registry or registry operating company.\u003c/li>\n"]},{"blockName":"core/list-item","attrs":[],"innerBlocks":[{"blockName":"core/list","attrs":{"className":"gb-list"},"innerBlocks":[{"blockName":"core/list-item","attrs":[],"innerBlocks":[],"innerHTML":"\n\u003cli>.au*\u003c/li>\n","innerContent":["\n\u003cli>.au*\u003c/li>\n"]},{"blockName":"core/list-item","attrs":[],"innerBlocks":[],"innerHTML":"\n\u003cli>.ch\u003c/li>\n","innerContent":["\n\u003cli>.ch\u003c/li>\n"]},{"blockName":"core/list-item","attrs":[],"innerBlocks":[],"innerHTML":"\n\u003cli>.cm\u003c/li>\n","innerContent":["\n\u003cli>.cm\u003c/li>\n"]},{"blockName":"core/list-item","attrs":[],"innerBlocks":[],"innerHTML":"\n\u003cli>.cx\u003c/li>\n","innerContent":["\n\u003cli>.cx\u003c/li>\n"]},{"blockName":"core/list-item","attrs":[],"innerBlocks":[],"innerHTML":"\n\u003cli>.de\u003c/li>\n","innerContent":["\n\u003cli>.de\u003c/li>\n"]},{"blockName":"core/list-item","attrs":[],"innerBlocks":[],"innerHTML":"\n\u003cli>.es*\u003c/li>\n","innerContent":["\n\u003cli>.es*\u003c/li>\n"]},{"blockName":"core/list-item","attrs":[],"innerBlocks":[],"innerHTML":"\n\u003cli>.eu\u003c/li>\n","innerContent":["\n\u003cli>.eu\u003c/li>\n"]},{"blockName":"core/list-item","attrs":[],"innerBlocks":[],"innerHTML":"\n\u003cli>.fr\u003c/li>\n","innerContent":["\n\u003cli>.fr\u003c/li>\n"]},{"blockName":"core/list-item","attrs":[],"innerBlocks":[],"innerHTML":"\n\u003cli>.gg\u003c/li>\n","innerContent":["\n\u003cli>.gg\u003c/li>\n"]},{"blockName":"core/list-item","attrs":[],"innerBlocks":[],"innerHTML":"\n\u003cli>.im*\u003c/li>\n","innerContent":["\n\u003cli>.im*\u003c/li>\n"]},{"blockName":"core/list-item","attrs":[],"innerBlocks":[],"innerHTML":"\n\u003cli>.is\u003c/li>\n","innerContent":["\n\u003cli>.is\u003c/li>\n"]},{"blockName":"core/list-item","attrs":[],"innerBlocks":[],"innerHTML":"\n\u003cli>.li\u003c/li>\n","innerContent":["\n\u003cli>.li\u003c/li>\n"]},{"blockName":"core/list-item","attrs":[],"innerBlocks":[],"innerHTML":"\n\u003cli>.nl\u003c/li>\n","innerContent":["\n\u003cli>.nl\u003c/li>\n"]},{"blockName":"core/list-item","attrs":[],"innerBlocks":[],"innerHTML":"\n\u003cli>.nu\u003c/li>\n","innerContent":["\n\u003cli>.nu\u003c/li>\n"]},{"blockName":"core/list-item","attrs":[],"innerBlocks":[],"innerHTML":"\n\u003cli>.pe*\u003c/li>\n","innerContent":["\n\u003cli>.pe*\u003c/li>\n"]},{"blockName":"core/list-item","attrs":[],"innerBlocks":[],"innerHTML":"\n\u003cli>.ph*\u003c/li>\n","innerContent":["\n\u003cli>.ph*\u003c/li>\n"]},{"blockName":"core/list-item","attrs":[],"innerBlocks":[],"innerHTML":"\n\u003cli>.sg*\u003c/li>\n","innerContent":["\n\u003cli>.sg*\u003c/li>\n"]},{"blockName":"core/list-item","attrs":[],"innerBlocks":[],"innerHTML":"\n\u003cli>.ws\u003c/li>\n","innerContent":["\n\u003cli>.ws\u003c/li>\n"]},{"blockName":"core/list-item","attrs":[],"innerBlocks":[],"innerHTML":"\n\u003cli>.ca\u003c/li>\n","innerContent":["\n\u003cli>.ca\u003c/li>\n"]},{"blockName":"core/list-item","attrs":[],"innerBlocks":[],"innerHTML":"\n\u003cli>.mx*\u003c/li>\n","innerContent":["\n\u003cli>.mx*\u003c/li>\n"]}],"innerHTML":"\n\u003cul class=\"gb-list\">\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\u003c/ul>\n","innerContent":["\n\u003cul class=\"gb-list\">",null,"\n\n",null,"\n\n",null,"\n\n",null,"\n\n",null,"\n\n",null,"\n\n",null,"\n\n",null,"\n\n",null,"\n\n",null,"\n\n",null,"\n\n",null,"\n\n",null,"\n\n",null,"\n\n",null,"\n\n",null,"\n\n",null,"\n\n",null,"\n\n",null,"\n\n",null,"\u003c/ul>\n"]}],"innerHTML":"\n\u003cli>It is not possible to cancel renewals for:\u003c/li>\n","innerContent":["\n\u003cli>It is not possible to cancel renewals for:",null,"\u003c/li>\n"]}],"innerHTML":"\n\u003cul class=\"gb-list\">\n\n\n\n\u003c/ul>\n","innerContent":["\n\u003cul class=\"gb-list\">",null,"\n\n",null,"\n\n",null,"\u003c/ul>\n"]},{"blockName":"core/paragraph","attrs":[],"innerBlocks":[],"innerHTML":"\n\u003cp>* Includes top-level domain (TLD) and its associated second-level domains (SLDs), such as .au, .com.au, .org.au, etc.\u003c/p>\n","innerContent":["\n\u003cp>* Includes top-level domain (TLD) and its associated second-level domains (SLDs), such as .au, .com.au, .org.au, etc.\u003c/p>\n"]},{"blockName":"core/paragraph","attrs":[],"innerBlocks":[],"innerHTML":"\n\u003cp>\u003cstrong>Web Hosting\u003c/strong>\u003c/p>\n","innerContent":["\n\u003cp>\u003cstrong>Web Hosting\u003c/strong>\u003c/p>\n"]},{"blockName":"core/list","attrs":{"className":"gb-list"},"innerBlocks":[{"blockName":"core/list-item","attrs":[],"innerBlocks":[],"innerHTML":"\n\u003cli>Unless this Refund Policy specifically provides for a refund, all fees for Web Hosting and related Service(s) are non-refundable, in whole or in part, even if your Web Hosting Service(s) are suspended or terminated prior to the end of your then current contract term.\u003c/li>\n","innerContent":["\n\u003cli>Unless this Refund Policy specifically provides for a refund, all fees for Web Hosting and related Service(s) are non-refundable, in whole or in part, even if your Web Hosting Service(s) are suspended or terminated prior to the end of your then current contract term.\u003c/li>\n"]},{"blockName":"core/list-item","attrs":[],"innerBlocks":[],"innerHTML":"\n\u003cli>Package fees for Shared Hosting, Stellar, Stellar Plus, Stellar Business, Reseller Hosting, Nebula, Galaxy Expert, Universe Pro, VPS hosting, VPS Pulsar, VPS Quasar, and VPS Magnetar may be refundable, at the sole discretion of Namecheap, if you, the account holder, cancel within thirty (30) days after purchase. Only first-time Shared Hosting, Stellar, Stellar Plus, Stellar Business, Reseller Hosting, Nebula, Galaxy Expert, Universe Pro, VPS hosting, VPS Pulsar, VPS Quasar, and VPS Magnetar accounts are eligible for the 30-day money-back guarantee.\u003c/li>\n","innerContent":["\n\u003cli>Package fees for Shared Hosting, Stellar, Stellar Plus, Stellar Business, Reseller Hosting, Nebula, Galaxy Expert, Universe Pro, VPS hosting, VPS Pulsar, VPS Quasar, and VPS Magnetar may be refundable, at the sole discretion of Namecheap, if you, the account holder, cancel within thirty (30) days after purchase. Only first-time Shared Hosting, Stellar, Stellar Plus, Stellar Business, Reseller Hosting, Nebula, Galaxy Expert, Universe Pro, VPS hosting, VPS Pulsar, VPS Quasar, and VPS Magnetar accounts are eligible for the 30-day money-back guarantee.\u003c/li>\n"]},{"blockName":"core/list-item","attrs":[],"innerBlocks":[],"innerHTML":"\n\u003cli>Renewals of Web Hosting may be refundable, at the sole discretion of Namecheap, if you, the account holder, cancel your hosting within forty-eight (48) hours after the renewal. In other cases a prorated refund may be provided upon consideration.\u003c/li>\n","innerContent":["\n\u003cli>Renewals of Web Hosting may be refundable, at the sole discretion of Namecheap, if you, the account holder, cancel your hosting within forty-eight (48) hours after the renewal. In other cases a prorated refund may be provided upon consideration.\u003c/li>\n"]},{"blockName":"core/list-item","attrs":[],"innerBlocks":[{"blockName":"core/list","attrs":{"className":"gb-list"},"innerBlocks":[{"blockName":"core/list-item","attrs":[],"innerBlocks":[],"innerHTML":"\n\u003cli>Any additional features, services or upgrades added to your Web Hosting package and purchased at additional fee;\u003c/li>\n","innerContent":["\n\u003cli>Any additional features, services or upgrades added to your Web Hosting package and purchased at additional fee;\u003c/li>\n"]},{"blockName":"core/list-item","attrs":[],"innerBlocks":[],"innerHTML":"\n\u003cli>Any fees related to domain name registrations associated with your Web Hosting package;\u003c/li>\n","innerContent":["\n\u003cli>Any fees related to domain name registrations associated with your Web Hosting package;\u003c/li>\n"]}],"innerHTML":"\n\u003cul class=\"gb-list\">\n\n\u003c/ul>\n","innerContent":["\n\u003cul class=\"gb-list\">",null,"\n\n",null,"\u003c/ul>\n"]}],"innerHTML":"\n\u003cli>No refunds are available for the following:\u003c/li>\n","innerContent":["\n\u003cli>No refunds are available for the following:",null,"\u003c/li>\n"]}],"innerHTML":"\n\u003cul class=\"gb-list\">\n\n\n\n\n\n\u003c/ul>\n","innerContent":["\n\u003cul class=\"gb-list\">",null,"\n\n",null,"\n\n",null,"\n\n",null,"\u003c/ul>\n"]},{"blockName":"core/paragraph","attrs":[],"innerBlocks":[],"innerHTML":"\n\u003cp>\u003cstrong>Private Email Hosting\u003c/strong>\u003c/p>\n","innerContent":["\n\u003cp>\u003cstrong>Private Email Hosting\u003c/strong>\u003c/p>\n"]},{"blockName":"core/list","attrs":{"className":"gb-list"},"innerBlocks":[{"blockName":"core/list-item","attrs":[],"innerBlocks":[],"innerHTML":"\n\u003cli>Unless this Refund Policy specifically provides for a refund, all fees for private email hosting and related Service(s) are non-refundable, in whole or in part, even if your private email hosting Service(s) are suspended or terminated prior to the end of your then current contract term.\u003c/li>\n","innerContent":["\n\u003cli>Unless this Refund Policy specifically provides for a refund, all fees for private email hosting and related Service(s) are non-refundable, in whole or in part, even if your private email hosting Service(s) are suspended or terminated prior to the end of your then current contract term.\u003c/li>\n"]},{"blockName":"core/list-item","attrs":[],"innerBlocks":[],"innerHTML":"\n\u003cli>New purchase or renewal of a paid Private Email service may be refundable, at the sole discretion of Namecheap, if you, the account holder, contact us to cancel the Private Email subscription for a valid reason and the cancellation is requested within 7 days after the charge.\u003c/li>\n","innerContent":["\n\u003cli>New purchase or renewal of a paid Private Email service may be refundable, at the sole discretion of Namecheap, if you, the account holder, contact us to cancel the Private Email subscription for a valid reason and the cancellation is requested within 7 days after the charge.\u003c/li>\n"]}],"innerHTML":"\n\u003cul class=\"gb-list\">\n\n\u003c/ul>\n","innerContent":["\n\u003cul class=\"gb-list\">",null,"\n\n",null,"\u003c/ul>\n"]},{"blockName":"core/paragraph","attrs":[],"innerBlocks":[],"innerHTML":"\n\u003cp>\u003cstrong>SSL Certificates\u003c/strong>\u003c/p>\n","innerContent":["\n\u003cp>\u003cstrong>SSL Certificates\u003c/strong>\u003c/p>\n"]},{"blockName":"core/list","attrs":{"className":"gb-list"},"innerBlocks":[{"blockName":"core/list-item","attrs":[],"innerBlocks":[],"innerHTML":"\n\u003cli>Unless this Refund Policy specifically provides for a refund, all fees for SSL Certificates and additional domains (SANs) are non-refundable, in whole or in part.\u003c/li>\n","innerContent":["\n\u003cli>Unless this Refund Policy specifically provides for a refund, all fees for SSL Certificates and additional domains (SANs) are non-refundable, in whole or in part.\u003c/li>\n"]},{"blockName":"core/list-item","attrs":[],"innerBlocks":[],"innerHTML":"\n\u003cli>To qualify for a refund for an SSL certificate you must meet one of the following conditions within ninety (90) days of purchase: 1) have an SSL in the status “New”, “Renewal”, or “Pending” and make a written request for a refund; 2) have an “Active”, or “Installed” SSL and make a written request for a refund within fifteen (15) days of your SSL status updating to “Active” or “Installed”.\u003c/li>\n","innerContent":["\n\u003cli>To qualify for a refund for an SSL certificate you must meet one of the following conditions within ninety (90) days of purchase: 1) have an SSL in the status “New”, “Renewal”, or “Pending” and make a written request for a refund; 2) have an “Active”, or “Installed” SSL and make a written request for a refund within fifteen (15) days of your SSL status updating to “Active” or “Installed”.\u003c/li>\n"]},{"blockName":"core/list-item","attrs":[],"innerBlocks":[],"innerHTML":"\n\u003cli>To qualify for a refund for an additional domain (SAN) purchased for a multi-domain SSL certificate you must have the additional domain (SAN) unused and make a written request for a refund within ninety (90) days of purchase.\u003c/li>\n","innerContent":["\n\u003cli>To qualify for a refund for an additional domain (SAN) purchased for a multi-domain SSL certificate you must have the additional domain (SAN) unused and make a written request for a refund within ninety (90) days of purchase.\u003c/li>\n"]},{"blockName":"core/list-item","attrs":[],"innerBlocks":[],"innerHTML":"\n\u003cli>If a refund is available, fees will be refunded in the form of an account credit.\u003c/li>\n","innerContent":["\n\u003cli>If a refund is available, fees will be refunded in the form of an account credit.\u003c/li>\n"]}],"innerHTML":"\n\u003cul class=\"gb-list\">\n\n\n\n\n\n\u003c/ul>\n","innerContent":["\n\u003cul class=\"gb-list\">",null,"\n\n",null,"\n\n",null,"\n\n",null,"\u003c/ul>\n"]},{"blockName":"core/paragraph","attrs":[],"innerBlocks":[],"innerHTML":"\n\u003cp>\u003cstrong>PremiumDNS\u003c/strong>\u003c/p>\n","innerContent":["\n\u003cp>\u003cstrong>PremiumDNS\u003c/strong>\u003c/p>\n"]},{"blockName":"core/list","attrs":{"className":"gb-list"},"innerBlocks":[{"blockName":"core/list-item","attrs":[],"innerBlocks":[],"innerHTML":"\n\u003cli>Unless this Refund Policy specifically provides for a refund, all fees for PremiumDNS and related Service(s) are non-refundable, in whole or in part, even if your PremiumDNS Service(s) are suspended, cancelled or transferred prior to the end of your then current contract term.\u003c/li>\n","innerContent":["\n\u003cli>Unless this Refund Policy specifically provides for a refund, all fees for PremiumDNS and related Service(s) are non-refundable, in whole or in part, even if your PremiumDNS Service(s) are suspended, cancelled or transferred prior to the end of your then current contract term.\u003c/li>\n"]},{"blockName":"core/list-item","attrs":[],"innerBlocks":[],"innerHTML":"\n\u003cli>Fees for the Services may be refundable, at the sole discretion of Namecheap, if you cancel the Services within five (5) days after purchase.\u003c/li>\n","innerContent":["\n\u003cli>Fees for the Services may be refundable, at the sole discretion of Namecheap, if you cancel the Services within five (5) days after purchase.\u003c/li>\n"]}],"innerHTML":"\n\u003cul class=\"gb-list\">\n\n\u003c/ul>\n","innerContent":["\n\u003cul class=\"gb-list\">",null,"\n\n",null,"\u003c/ul>\n"]},{"blockName":"core/paragraph","attrs":[],"innerBlocks":[],"innerHTML":"\n\u003cp>\u003cstrong>Apps Marketplace\u003c/strong>\u003c/p>\n","innerContent":["\n\u003cp>\u003cstrong>Apps Marketplace\u003c/strong>\u003c/p>\n"]},{"blockName":"core/list","attrs":{"className":"gb-list"},"innerBlocks":[{"blockName":"core/list-item","attrs":[],"innerBlocks":[],"innerHTML":"\n\u003cli>In most cases, Apps purchased or renewed through our Apps Marketplace may be refundable, at the sole discretion of Namecheap, if you request cancellation and refund within twenty-four (24) hours after purchase/renewal.\u003c/li>\n","innerContent":["\n\u003cli>In most cases, Apps purchased or renewed through our Apps Marketplace may be refundable, at the sole discretion of Namecheap, if you request cancellation and refund within twenty-four (24) hours after purchase/renewal.\u003c/li>\n"]},{"blockName":"core/list-item","attrs":[],"innerBlocks":[],"innerHTML":"\n\u003cli>No refunds are available for Apps which provide an immediate, one-time service and/or incur fees directly related to the product provided: such as, but not limited to, Namecheap Legal and Business Card Maker.\u003c/li>\n","innerContent":["\n\u003cli>No refunds are available for Apps which provide an immediate, one-time service and/or incur fees directly related to the product provided: such as, but not limited to, Namecheap Legal and Business Card Maker.\u003c/li>\n"]},{"blockName":"core/list-item","attrs":[],"innerBlocks":[],"innerHTML":"\n\u003cli>If you purchase an App that provides for a trial period, you must cancel within the trial period to be eligible for any available refunds. That is, if you participate in a free trial period and thereafter continue to access or use the App after the trial period has passed, no refund is available.\u003c/li>\n","innerContent":["\n\u003cli>If you purchase an App that provides for a trial period, you must cancel within the trial period to be eligible for any available refunds. That is, if you participate in a free trial period and thereafter continue to access or use the App after the trial period has passed, no refund is available.\u003c/li>\n"]}],"innerHTML":"\n\u003cul class=\"gb-list\">\n\n\n\n\u003c/ul>\n","innerContent":["\n\u003cul class=\"gb-list\">",null,"\n\n",null,"\n\n",null,"\u003c/ul>\n"]},{"blockName":"core/paragraph","attrs":[],"innerBlocks":[],"innerHTML":"\n\u003cp>\u003cstrong>Non-refundable Services\u003c/strong>\u003c/p>\n","innerContent":["\n\u003cp>\u003cstrong>Non-refundable Services\u003c/strong>\u003c/p>\n"]},{"blockName":"core/paragraph","attrs":[],"innerBlocks":[],"innerHTML":"\n\u003cp>All other Services are non-refundable, including but not limited to:\u003c/p>\n","innerContent":["\n\u003cp>All other Services are non-refundable, including but not limited to:\u003c/p>\n"]},{"blockName":"core/list","attrs":{"className":"gb-list"},"innerBlocks":[{"blockName":"core/list-item","attrs":[],"innerBlocks":[],"innerHTML":"\n\u003cli>G Suite upgrades and downgrades;\u003c/li>\n","innerContent":["\n\u003cli>G Suite upgrades and downgrades;\u003c/li>\n"]},{"blockName":"core/list-item","attrs":[],"innerBlocks":[],"innerHTML":"\n\u003cli>Transfers or renewals of domain name registrations;\u003c/li>\n","innerContent":["\n\u003cli>Transfers or renewals of domain name registrations;\u003c/li>\n"]},{"blockName":"core/list-item","attrs":[],"innerBlocks":[],"innerHTML":"\n\u003cli>Fees for recovery or reactivation of domain names;\u003c/li>\n","innerContent":["\n\u003cli>Fees for recovery or reactivation of domain names;\u003c/li>\n"]},{"blockName":"core/list-item","attrs":[],"innerBlocks":[],"innerHTML":"\n\u003cli>Any Services purchased or acquired at a reduced fee or on promotion;\u003c/li>\n","innerContent":["\n\u003cli>Any Services purchased or acquired at a reduced fee or on promotion;\u003c/li>\n"]},{"blockName":"core/list-item","attrs":[],"innerBlocks":[],"innerHTML":"\n\u003cli>Any fees paid by you to Namecheap for providing non-service related support.\u003c/li>\n","innerContent":["\n\u003cli>Any fees paid by you to Namecheap for providing non-service related support.\u003c/li>\n"]}],"innerHTML":"\n\u003cul class=\"gb-list\">\n\n\n\n\n\n\n\n\u003c/ul>\n","innerContent":["\n\u003cul class=\"gb-list\">",null,"\n\n",null,"\n\n",null,"\n\n",null,"\n\n",null,"\u003c/ul>\n"]},{"blockName":"core/paragraph","attrs":[],"innerBlocks":[],"innerHTML":"\n\u003cp>\u003cstrong>Refund Requests\u003c/strong>\u003c/p>\n","innerContent":["\n\u003cp>\u003cstrong>Refund Requests\u003c/strong>\u003c/p>\n"]},{"blockName":"core/paragraph","attrs":[],"innerBlocks":[],"innerHTML":"\n\u003cp>If you think you are eligible for a refund, you can \u003ca href=\"https://support.namecheap.com/index.php?/Tickets/Submit\" target=\"_blank\" rel=\"noreferrer noopener\">submit a helpdesk ticket\u003c/a>. You must include the following information in your request:\u003c/p>\n","innerContent":["\n\u003cp>If you think you are eligible for a refund, you can \u003ca href=\"https://support.namecheap.com/index.php?/Tickets/Submit\" target=\"_blank\" rel=\"noreferrer noopener\">submit a helpdesk ticket\u003c/a>. You must include the following information in your request:\u003c/p>\n"]},{"blockName":"core/list","attrs":{"className":"gb-list"},"innerBlocks":[{"blockName":"core/list-item","attrs":[],"innerBlocks":[],"innerHTML":"\n\u003cli>Acknowledging that you have read our Refund Policy\u003c/li>\n","innerContent":["\n\u003cli>Acknowledging that you have read our Refund Policy\u003c/li>\n"]},{"blockName":"core/list-item","attrs":[],"innerBlocks":[],"innerHTML":"\n\u003cli>Why you are asking for a refund\u003c/li>\n","innerContent":["\n\u003cli>Why you are asking for a refund\u003c/li>\n"]},{"blockName":"core/list-item","attrs":[],"innerBlocks":[],"innerHTML":"\n\u003cli>Transaction identifying information (e.g. account username, transaction number, domain name, date of purchase)\u003c/li>\n","innerContent":["\n\u003cli>Transaction identifying information (e.g. account username, transaction number, domain name, date of purchase)\u003c/li>\n"]}],"innerHTML":"\n\u003cul class=\"gb-list\">\n\n\n\n\u003c/ul>\n","innerContent":["\n\u003cul class=\"gb-list\">",null,"\n\n",null,"\n\n",null,"\u003c/ul>\n"]},{"blockName":"core/paragraph","attrs":[],"innerBlocks":[],"innerHTML":"\n\u003cp>Once submitted, we will review your request and may require that you provide additional information. You acknowledge that you must provide a timely response to information requested. Failure to provide the information we need to evaluate your request may result in a closure of your request. Therefore, we ask you to please check your inbox so that we can provide the best support possible.\u003c/p>\n","innerContent":["\n\u003cp>Once submitted, we will review your request and may require that you provide additional information. You acknowledge that you must provide a timely response to information requested. Failure to provide the information we need to evaluate your request may result in a closure of your request. Therefore, we ask you to please check your inbox so that we can provide the best support possible.\u003c/p>\n"]},{"blockName":"core/paragraph","attrs":[],"innerBlocks":[],"innerHTML":"\n\u003cp>\u003cstrong>Contacts\u003c/strong>\u003c/p>\n","innerContent":["\n\u003cp>\u003cstrong>Contacts\u003c/strong>\u003c/p>\n"]},{"blockName":"core/paragraph","attrs":[],"innerBlocks":[],"innerHTML":"\n\u003cp>If you have questions about our Refund Policy, you can contact Namecheap at \u003ca href=\"mailto:support@namecheap.com?subject=Application%20for%20contact%20Namecheap\" target=\"_blank\" rel=\"noreferrer noopener\">support@namecheap.com\u003c/a>\u003c/p>\n","innerContent":["\n\u003cp>If you have questions about our Refund Policy, you can contact Namecheap at \u003ca href=\"mailto:support@namecheap.com?subject=Application%20for%20contact%20Namecheap\" target=\"_blank\" rel=\"noreferrer noopener\">support@namecheap.com\u003c/a>\u003c/p>\n"]},{"blockName":"core/paragraph","attrs":[],"innerBlocks":[],"innerHTML":"\n\u003cp>You may also contact us at:\u003c/p>\n","innerContent":["\n\u003cp>You may also contact us at:\u003c/p>\n"]},{"blockName":"core/paragraph","attrs":[],"innerBlocks":[],"innerHTML":"\n\u003cp>\u003cbr>Namecheap.com\u003cbr>4600 East Washington Street\u003cbr>Suite 300\u003cbr>Phoenix, AZ 85034\u003cbr>USA\u003cbr>\u003ca href=\"mailto:support@namecheap.com?subject=Application%20for%20contact%20Namecheap\" target=\"_blank\" rel=\"noreferrer noopener\">support@namecheap.com\u003c/a>\u003c/p>\n","innerContent":["\n\u003cp>\u003cbr>Namecheap.com\u003cbr>4600 East Washington Street\u003cbr>Suite 300\u003cbr>Phoenix, AZ 85034\u003cbr>USA\u003cbr>\u003ca href=\"mailto:support@namecheap.com?subject=Application%20for%20contact%20Namecheap\" target=\"_blank\" rel=\"noreferrer noopener\">support@namecheap.com\u003c/a>\u003c/p>\n"]}],"seo":{"title":"Namecheap.com - Legal - Refund Policy","canonical":"https://www.namecheap.com/legal/general/refund-policy/","breadcrumbs":[{"url":"https://www.namecheap.com/legal/general/refund-policy/","text":"Refund Policy","id":66}],"schema":{"@context":"https://schema.org","@graph":[{"@type":"WebPage","@id":"https://www.namecheap.com/legal/general/refund-policy/","url":"https://www.namecheap.com/legal/general/refund-policy/","name":"Namecheap.com - Legal - Refund Policy","isPartOf":{"@id":"https://www.namecheap.com/legal/#website"},"datePublished":"2023-05-02T13:51:24+00:00","dateModified":"2025-10-31T10:00:05+00:00","author":{"@id":"https://www.namecheap.com/legal/#/schema/person/ae87e4ba442dfd366c0331d8b4183dfd"},"description":"We have prepared this Refund Policy to explain when you can request a refund with respect to products and services acquired from Namecheap or through us from our partners and/or affiliates (collectively \"Services\"). General Terms General terms apply to all refund eligible Services.","inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https://www.namecheap.com/legal/general/refund-policy/"]}]},{"@type":"WebSite","@id":"https://www.namecheap.com/legal/#website","url":"https://www.namecheap.com/legal/","name":"Legal","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https://www.namecheap.com/legal/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"}]},"meta":{"description":{"content":"We have prepared this Refund Policy to explain when you can request a refund with respect to products and services acquired from Namecheap or through us from our partners and/or affiliates (collectively \"Services\"). General Terms General terms apply to all refund eligible Services.","name":"description"},"siteName":{"content":"Legal","name":"site_name"},"siteUrl":{"content":"https://www.namecheap.com/legal/","name":"site_url"},"metaDescription":{"content":"We have prepared this Refund Policy to explain when you can request a refund with respect to products and services acquired from Namecheap or through us from our partners and/or affiliates (collectively \"Services\"). General Terms General terms apply to all refund eligible Services.","name":"meta_description"},"robots":{"content":"index,follow,max-snippet:-1,max-image-preview:large,max-video-preview:-1","name":"robots"},"ogDescription":{"content":"We have prepared this Refund Policy to explain when you can request a refund with respect to products and services acquired from Namecheap or through us from our partners and/or affiliates (collectively \"Services\"). General Terms General terms apply to all refund eligible Services.","attributes":{"property":"og:description"}},"ogEnabled":{"content":"1","attributes":{"property":"og:enabled"}},"ogArticleModifiedTime":{"content":"2025-10-31T10:00:05+00:00","attributes":{"property":"og:article:modified_time"}},"ogArticlePublishedTime":{"content":"2023-05-02T13:51:24+00:00","attributes":{"property":"og:article:published_time"}},"ogImages":{"content":"","attributes":{"property":"og:image"}},"ogSiteName":{"content":"Legal","attributes":{"property":"og:site_name"}},"ogTitle":{"content":"Namecheap.com - Refund Policy","attributes":{"property":"og:title"}},"ogType":{"content":"article","attributes":{"property":"og:type"}},"ogUrl":{"content":"https://www.namecheap.com/legal/general/refund-policy/","attributes":{"property":"og:url"}},"twitterTitle":{"content":"Namecheap.com - Refund Policy","name":"twitter:title"},"twitterDescription":{"content":"We have prepared this Refund Policy to explain when you can request a refund with respect to products and services acquired from Namecheap or through us from our partners and/or affiliates (collectively \"Services\"). 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