Identity and payment verification


Payment and ID verification is a crucial process that ensures your data is not used by third parties. Doing business with unfamiliar parties increases the risk for fraud, so in some cases, we need to request personal verifiable information from our customers. This helps in safeguarding our customers from malicious actors that can steal their data and use it for fraudulent purposes.


In the cases when you are required to pass verification, you will be asked to provide identification of your payment, identity, or residence. The full list of documents that may be requested is listed here: Why we can request the documents and what they will be.


At Namecheap, we establish trust with our customers with a fast and secure document scan. For verification, we use Veriff, which is highly secure, user-friendly, and easy to integrate. This uses photo verification to verify documents using a smartphone, tablet, or similar device.


This system is PCI DSS Service Provider Level 1 certified, which is the same level of protection used by major credit card brands like Visa and Mastercard. This certification consists of an in-depth annual third-party security compliance audit and continual security testing, as mandated by the PCI Certification Counsel.


Be assured that with Veriff, users can safely and easily submit sensitive documents while ensuring businesses securely manage and delete documents. From the moment you start using the platform, your visit is secured by SSL-level encryption, and any pictures used online are in compliance with SSL encryption standards. This is the same standard that eCommerce sites use for credit card purchases.


If your account is flagged by our verification system, you will receive an email containing a Veriff link from the Risk Management department.




Veriff manual


Once you get a Veriff link from us, you will be asked to submit a photo of a document. To submit a photo via Veriff, please follow these steps:

1. Follow the secure link on any device with a camera.
2. You will be informed about the details to prepare (the document and smartphone). The platform requires that verification is fully completed via a smartphone to catch the images in the best quality. This page also provides two options to start verification: via a QR code or a text SMS. To continue you need to choose the most convenient option and click on Next.  
3. Then you will be redirected to a page warning to be ready to:
take a photo of a valid government-issued ID
take a selfie
make photos in the well-lit space so that the required details are visible in the photo
To continue with verification it is necessary to click on Let's go!
4. Make sure you are ready to have your photo taken. It may be necessary to adjust the camera settings in your browser at this stage. Veriff shows the corresponding warning if the required permissions are not set. Once the camera access is allowed - the client is asked to rake the photos of both ID sides and selfie:
5. Once the picture is taken and verification is completed - you will be notified accordingly.






 Q: Why do you need my photo?
A: To make sure our customers are real and match their ID documents, we request ID along with a photo. It ensures that our users possess their physical ID documents and they are who they say they are.

Q: I have not submitted the details yet, but the link does not work.
A: Please note that the link is valid for 7 days only. If you missed your link, please contact us to get it re-sent.

If the issue persists, please contact us and we will investigate it on our side.
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