I can't access cPanel. What should I do?
Depending on the error you receive, there can be several reasons why you cannot access your cPanel account:
"Connection refused/reset" error:
"Connection timed out" error:
"Name not resolved (DNS Address could not be found)":
"The login is invalid":
"Your IP address has changed. Please log in again":
Corrupted cPanel interface/menu icons are not displayed:
Domain is not pointed to the hosting server
Guidelines on how to change nameservers for shared plans for domains registered with Namecheap can be found here.
If you cannot access your cPanel using domain-based URLs like http://example.com/cpanel
if the domain is pointed to the hosting server properly (either using NS records or by A record).
If your domain is registered with a third-party registrar, contact their support and ask to change the nameservers for your domain to the ones specified in your Your Hosting Welcome Guide.
If your domain is using Domain Registrar’s default nameservers and is pointed to the hosting server via IP address, make sure the IP is the correct one. You can check it in the Your Hosting Welcome Guide email or in cPanel >> Server Information menu:
In case you do not want to re-point the domain, you will not be able to use domain based URLs. In this case you can use alternative links:
The servername is the name of the server your hosting account is located on. The cPanel_IP is the IP address assigned to the cPanel. They can be obtained either in the Welcome email in the section Account Information or in cPanel >> Server information.
When you change nameservers for a domain name, these changes are not accepted instantly all over the world. It may take up to 24 hours (in rare cases, more) for local ISPs to update their DNS caches so that everyone can see your website.
Since the caching time varies between ISPs, it takes time for DNS changes to be totally in effect. Unfortunately, this process cannot be influenced or sped up because of its automated nature.
When switching between Namecheap BasicDNS/PremiumDNS/Web Hosting DNS nameservers, the DNS changes come into the effect within one hour (24+ hours in rare cases).
The domain based URLs like http://example.com/cpanel or http://cpanel.example.com will not work during the propagation. However, you can use alternative servername links like http://servername/cpanel. Servername can be found in Your Hosting Welcome Guide.
If none of the following cPanel URLs open:
most probably cPanel access ports are blocked on the side of your ISP, local computer, network, firewall or antivirus. In such cases you can use http://cpanel.example.com as it’s using HTTP port 80, which is available for everyone in the Internet.
Also, you can check if a specific port is blocked using Telnet command. More details about how to use it can be found here
If you tried all of the URLs and still receive the Server connection timed out error, most likely, your external IP address was blocked by our firewall.
More details about different IP blocks can be found in this article.
To resolve the issue, contact our Support and we will unlock your IP. You can check your external IP address here.
To check whether your server is up visit https://www.namecheap.com/status-updates/
. In case the server is running normally and you have tried all of the above, contact our support for more details.
In case you are trying to access cPanel and receive an error about invalid login details, recheck your username and password (the details were sent to you in Your Hosting Welcome Guide).
Also, make sure there are no extra spaces before and after username and password:
If they don’t work, try resetting the password following this article.
In case you cannot log in even with the new reset details, there might be a block on the server side.
To resolve the issue, contact our Support
and we will remove the block.
You can receive this error when your ISP provided you with a dynamic IP.
If your account is located on the shared server you can try to:
- use a VPN connection;
- ask the current ISP to provide you with a static IP.
Unfortunately, this cannot be fixed from our side on shared servers. You can consider an upgrade to VPS or a Dedicated server.
On VPS or a Dedicated server it’s possible to work with cookie IP validation option in WHM:
1. Log in to WHM and navigate to Home >> Server Configuration >> Tweak Settings menu:
2. Find Cookie IP validation field in the Security section.
Select loose option:
Click Save at the bottom of the page. You can find more details in cPanel documentation.
cPanel and CloudFlare
In some cases, enabling CloudFlare for the domain, may cause cPanel to not load correctly. Usually, there are no images in the main cPanel page and you get logged out when you try to access any menu:
You may also experience issues if http://cpanel.domain.com record is proxied through CloudFlare:
This issue is caused by cPanel in-built option Cookie IP Validation. It checks that the IP address that the visitor originally came from matches their IP address on subsequent requests. When you use CloudFlare, the IP address for requests to your server can variably come from any Cloudflare servers’ IP address, which can trigger the error.
In order to resolve the issue try the following steps:
- Use cPanel URL http://cpanel.domain.com , when it’s not proxied through Cloudflare (not orange clouded) . Also, make sure this subdomain record exists on the CloudFlare’s side and pointed to your server IP address correctly.
- Disable CloudFlare.