Why does SSL order get rejected? There are several possible reasons:
The first way is to reject the order via the validation email from Sectigo CA. This option is to be selected if you actually did not request the certificate or you changed your mind on getting it.
Important! If you select to Reject the approval email during the reissue, this will result in the whole order cancellation, no matter whether the certificate is still refundable or not. It will not be possible to pull up the rejected order back to the "Active" status.
Below you can find the examples of how the Reject option looks like in the verification emails from Sectigo CA.
By following the link in Sectigo validation email you will be forwarded to the rejection page:
You will be offered to supply additional information:
We would like to draw your attention to our Refund Grace periods terms: 15 days after the certificate factual issuance. So, you will not lose money if you reject a recently purchased certificate.
Please contact our Support Team if any assistance is required.
The second situation is when your certificate is rejected by the Certification Authority.
Certificate Authorities may reject orders due to country restrictions, the details provided in the CSR, the organization’s registration or location, or other checks performed during validation.
SSL.com cannot issue certificates to users from the following restricted countries:
SSL.com certificates may be rejected if the CSR country code, organization details, registrant location, or other validation details indicate one of these restricted countries.
Sectigo orders can be rejected for a banned country according to U.S. export laws. This may happen if the information in the CSR contains a banned country code, the company is registered or located in a banned country, or the IP address of the approver indicates such a country. Sectigo CA provides an SSL-banned countries list on its website. You can also find it below:
Sectigo orders can also be rejected due to Brand Name usage. For instance, if you activate the SSL for windowsexample.com domain, most probably the cert will be rejected by the Certification Authority system automatically.
Rejected Sectigo orders are not refunded automatically. If you are not receiving your certificate after the Brand Validation step, please contact our support to check the order and have a refund issued in case your order was rejected. As an alternative, it is possible to change the Sectigo certificate back to New status, and you will be able to activate it for another domain.
Note: To check the state of your order and expedite your Certificate issuance, use the convenient Sectigo SSL Validation Tool.
Namecheap may reject your SSL if it has had the "Pending" status for more than 90 days.
This applies to all SSL types except for PositiveSSL and EssentialSSL purchased for 1 year.
If your SSL has been rejected by Namecheap, you can restart the SSL validation process from scratch. Please contact our Support Team.
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