Reseller Hosting - Getting Started FAQ

How do I start reselling?

Once your hosting account is activated, you can go ahead and start setting up your reseller business. There are two main stages - backend setup (creating packages, setting up the billing platform, defining configuration of the new accounts, etc.) and frontend setup - building a website where people can buy services from you. Should you have any questions, our HelpDesk agents will be happy to help.

How do I profit?

You will be making money from your online reselling business by receiving the difference in the amount you pay us and the amount your clients pay. It is completely up to you to decide on the prices and fees for the services you will be offering.

Will my clients see any relation to Namecheap?

Your clients will not find any Namecheap logo or reference to our company in their hosting accounts thanks to the white-label marketing tools we provide. More details can be found here.

Who is to provide support to my clients - me or Namecheap?

You as a hosting reseller are to provide first-line and basic support to your clients. However, sometimes you might face situations when you do not have sufficient server access to check and investigate this issue. Here is when we will step in for you - get in touch with us at our HelpDesk and our technicians will do their best to help.

If my business grows, can I upgrade anytime?

Yes, you can upgrade your reseller account anytime. All upgrades are carried out on a prorated basis - the upgrade price is calculated based on the unused period of your current plan. Before requesting the upgrade, we strongly recommend you contact our HelpDesk so our technicians can advise you on the best upgrade option.

Can I recruit sub-resellers?

Technically, you can. However, it is up to you to organize the system management and privileges granting that will be completely different for Reseller and VPS/Dedicated servers.

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