What VPS management options do you provide?
We have 3 types of VPS Management options:
User-Responsible - Free
User-Responsible is a type of management selected by default. We recommend this option to those who have a technical background and are familiar with managing and configuring servers on their own. User-Responsible Management includes:
- Initial server setup and configuration
- Detection and resolution of hardware issues
- Server reboot (by request)
- Full root access
For Core Software Changes (refers to OS reinstallation, software version changes, etc.), the pricing is $15.00/hour flat rate.
For Fix Server Failure Cause (where our Tech Support investigates the root cause of a server failing), the pricing is $15.00/hour flat rate.
Basic - $10.00/month (only for cPanel)
Basic is a type of management that is only offered to those who have CentOS operating system and a cPanel already installed. Here, core services under Basic are monitored by Namecheap with a proactive response if unexpected server failure occurs. Basic Management includes:
- Fixing of unplanned service interruption without root cause analysis
- Vendor updates
- Support for core server services (Apache, Exim, MySQL, FTP, cPanel, DNS)
For Core Software Changes (refers to OS reinstallation, software version changes, etc.), the pricing is $10.00/hour flat rate.
For Fix Server Failure Cause (where our Tech Support investigates the root cause of a server failing), the pricing is $10.00/hour flat rate.
Complete - $25.00/month (only for cPanel)
Complete is a type of management, very similar to Basic in terms of its operating systems and cPanel, where Namecheap runs and manages the A-Z of server services, software, and its components. Complete Management includes:
- Core software changes
- Incident root cause fix
- Weekly backups to an offsite backup server (50 GB for VPS)
- WHM and cPanel Super User (Reseller Level Access)
- Priority support
PLEASE NOTE: With Complete Management, you are only given reseller level access. This does not include privileges for root, reboot, and SolusVM access. Since our Tech Support team will be fully monitoring your VPS, they will have root access.
To place an order for our Basic or Complete Management options, submit a ticket to our Billing Department. Once we receive your request, our technicians will check the compatibility of your VPS with the option you’ve chosen.
If this setup is possible, we will promptly issue a prorated invoice. As soon as this invoice is paid, you will then be provided with your brand new VPS and your existing content subsequently transferred.
PLEASE NOTE: Our technical experts have access to the servers with Basic and Complete management, however, we may still request you to share root password with us to make the assistance faster.