What VPS management options do you provide?

We have 4 types of VPS management: Self-Managed, Managed, Fully Managed and Emergency Assistance.

Self-Managed - Free

This type of management is provided with any VPS package by default. We recommend this management option to those who have technical background and can manage/configure the server on their own. It includes:

  • Server setup with the default operating system
  • Detection and resolution of hardware issues
  • 99,9% Network uptime guarantee for VPS guarantee
  • Initial VPS setup and configuration
  • VPS reboot per customer’s request
  • Operating system re-setup
  • cPanel control panel installation/re-installation
  • Full root access

Managed - $30/month

This type of management is provided ONLY with VPS packages that have Cent OS and cPanel/WHM installed. With a Managed server, you receive everything included into the Self-Managed option plus:
  • Core server services monitored with a pro-active response when issues are detected
  • Support for core server services (Apache, Exim, MySQL, FTP, cPanel, DNS).

Fully Managed - $75/month

This service plan is provided for those VPS packages that are set up with CentOS and cPanel. All the features of  the Managed option plus:

  • Fully managed service where Namecheap Engineering runs and manages A-Z of server services, software and components
  • Weekly backups to the offsite backup server (20GB for VPS)
  • Includes WebHostManager & cPanel Super User (Reseller access)
  • Support for tuning core issues in popular applications including WordPress, Joomla!, Drupal, Magento, Zen Cart and Open Cart
  • Priority support
NOTE:  Root access is not provided to a client with this type of server management


Emergency Assistance

Emergency Assistance is provided to any VPS customer at an additional rate of  $30 per 15 minutes, in 15 minute increments. It includes additional software installation, customized solutions, assistance with basic services, etc. We recommend this type of management to those who can manage VPS on their own but may require occasional assistance. In order for our technicians to assist with custom software installation, they must be provided with the step-by-step installation instructions; otherwise, they might not be able to assist with the request. The technical team can also refuse to assist due to technical or security reasons, e.g., we can not guarantee stable or correct work of the solution you want to install on our servers.


That's it!

              
                      Need any help? Contact our HelpDesk

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