Reissue and renewal are 2 different actions with SSL certificate.
After the certificate gets issued, its status becomes ‘active’ and you will see the following screen while viewing its info:
There you may download certificate in zip archive in corresponding format for your web-server or reissue the certificate.
Further process will be very similar to activation – your customer will need to paste CSR for same domain name and select approval email. Reissuing a certificate will change its Namecheap Certificate ID. A new certificate record will be added to your Namecheap account.
All changes done in WHMCS are synchronized with your Namecheap account automatically once a day (when WHMCS cron runs). Also you can perform manual synchronization any time by clicking ‘Synchronize with Namecheap’. This will set WHMCS due dates and reissue states in sync with Namecheap admin area when needed (Clients -> Products/Services -> Other services - click on the product ID):
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