[NEW] How to create an alias for Namecheap Private Email

This article applies to new Private Email plans (Launch/Expand/Scale). If you're an owner of the legacy (Open-Xchange) Private Email subscription, see this article instead.

Email aliases are virtual email addresses that forward all incoming messages to the mailbox they’re associated with. It is also possible to send emails using these aliases.

For instance, if we want the support@nctest.info email address to receive mail sent to test@nctest.info as well, we need to create the alias test@nctest.info. As a result, mail sent to either address then appears in the support@nctest.info inbox. The same scheme works for other aliases created for support@nctest.info.

Every alias you create for the particular mailbox must be unique for all mailboxes within the subscription. For example, it is impossible to create an alias test for both support@nctest.info and tutorials@nctest.info mailboxes at the same time.


How to create an alias
Sending emails from an alias via Private Email
Sending emails from an alias with Apple Mail
Sending emails from an alias with Thunderbird

How to create an alias

To create an alias for the Namecheap Private Email mailbox, follow the instructions below:

1. Sign in to your Namecheap account.

2. Go to the Private Email menu on your left, and then click Manage next to the needed subscription:




3. Scroll down to the mailboxes management section.

4. Select Manage Aliases from the drop-down menu next to the email account in question:




5. Click on Add Alias to proceed to the next step:




6. Enter the name of the alias and click on Save Changes:




Depending on the type of email subscription you have, it is possible to create a different number of aliases:

  1. With Launch email plan – 10 aliases per mailbox
  2. With Expand email plan – 50 aliases per mailbox
  3. With Scale email plan – Unlimited number of aliases per mailbox

When you set up an alias, all messages are delivered to the main mailbox, meaning the mailbox the alias was created for. While you can’t use an alias for login and it does not presuppose a separate mailbox, you can use it for both receiving and sending emails.

If you need more aliases, you can set up a catch-all option for the mailbox. The catch-all mailbox will be 'catching' all the emails sent to invalid or non-existent address @yourdomain.com, and forwarding such emails to the specific mailbox. It is a useful option for those who wish to avoid losing important emails due to misspelling.

However, the catch-all has its own drawbacks: it may cause SPAM abuse forwarded to your mailbox, as spammers can generate any random email addresses connected to your domain. All emails sent to any of these addresses will go directly to your primary mailbox.

In order to set up a catch-all in Namecheap Private email, follow this guide.


Sending emails from an alias via Private Email

You can send emails from your alias using webmail or an email client such as Apple Mail or Thunderbird.

To send an email from an alias via webmail:

1. Open Compose to create a new email.
2. In the From field, click the dropdown arrow next to your email address.
3. Select the alias you want to use as the sender.
4. Once the alias is selected, compose your email and send it as usual.



Sending emails from an alias with Apple Mail

To send emails from an alias using Apple Mail on your Mac, follow these steps:

1. Open Mail settings
Open the Mail app on your Mac and go to Mail >> Settings (or Preferences, depending on your macOS version) >> Accounts.

2. Select your email account
Choose the email account for which you want to use an alias.

3. Edit email addresses
Under the Account Information tab, click the Email Address dropdown menu and select Edit Email Addresses.


4. Add your alias
Click the + button to add a new email address. Enter the alias email address. Click OK to save the changes.


5. Compose a new email
Open a new email message in Apple Mail.

6. Select your alias
In the From field, click the drop-down menu. Your alias should appear among the available sender addresses. Select the alias you want to use for the email.


7. Send your email
Compose your message and send it as usual. The email will be sent from the selected alias.


Sending emails from an alias with Thunderbird

To send emails from an alias using Thunderbird, follow these steps:

1. Open Account Settings
Open Thunderbird and go to Account Settings.


2. Select your email account
Select your existing Private Email account.

3. Manage identities
Click Manage Identities, then click Add.



4. Add your alias
Enter the following information:
  • Your Name: The display name you want the recipient to see.
  • Email Address: Enter the full email address of your alias.

    5. Save the identity
    Click OK to save the identity.


    6. Select the alias when composing an email
    When you compose a new email, click the From dropdown menu. The alias you added will be available among the sender addresses.

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