I received a message asking me to verify my order. Why do I need to verify my order?

Verification is a security measure to confirm the legitimacy of your payment and/or the order details. At Namecheap, we treat security as our top priority, which is why we perform fraud monitoring of all incoming payments. Fraud monitoring is a security standard for online payments, and it also helps us ensure that your payment methods and/or products are not misused. 

We cross-check all incoming payments, and our criteria for identifying fraud are based on several different industry-recognized factors. An alert can be triggered by any or a combination of these cross-checks.

If a payment triggers an alert and we find that payment requires verification, our Risk Management team may contact you by phone call or email to confirm the recent account activity. And, during verification, your account may be temporarily locked. 

We will reach out to you via a phone call and/or email using the account phone number/email.  For your and your account’s security, we can only use the phone and/or email you’ve provided in your account, which is one of the reasons why it is required that this information is up-to-date and valid. When contacted, we usually ask you to submit select payment details or, in some cases, identification documents.

Security Note: Namecheap representatives will never ask for the whole number of your credit card, CVV, or expiration date by phone.

We care about the security of your data and use specifically designed and secure systems to gather and process your information. If you would like to find out more, please read our Why can you request documents, and what will they be? article.

After your account is verified, it will be unlocked and the transaction marked as legitimate. Verification is a one-time procedure, but in some cases, if we detect any unusual payment behavior in the future, we may need to ask for additional information to verify the transaction.

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