How to transfer emails to Namecheap Private Email account

If you are using third party email service and would like to switch to our Private Email powered by Open-Xchange, you can easily migrate your old emails (Inbox, Sent and other folders content) to our servers using Webmail interface. In order to transfer old emails to your Email Hosting account, follow the steps below:

1. Log into your webmail at privateemail.com.
2. Go to System Menu > Settings:



3. Select Mail and Social Accounts, click on Add account and choose Mail account:



4. In the popup window click on Manual button:



5. Fill in the following details in Account settings section:

Account name: any name (we will use Account Transfer in the article)
Your name: your actual name or any name
Email address: third party email address you want to fetch mail from
(hereinafter we will use tutorials@nctest.info as third party email address)
Use unified mail for this account should be checked



6. Fill in Incoming server section:

Server type: IMAP
Use SSL connection: should be checked
Server name: hostname or IP-address of your third party mail server
Server port: 993
Username: your email address you want to fetch mails from
Password: password for your third party email address



7. Fill in Outgoing server (SMTP) section:

Use SSL connection: should be checked
Server name: hostname or IP-address of your third party mail server
Server port: 465
Authentication: As incoming mail server
Username and Password will be fetched automatically (the ones specified in Incoming server settings)



Click Save and wait till the message Account added successfully is displayed. That’s it. Your third-party email account is added to Namecheap Private Email one.


In order to transfer mails, proceed with the following steps:

1. Navigate to Mail icon on top bar:



2. Go to newly created account and check the email that were fetched:



3. Select all the emails that you wish to transfer and just drag them to your current email Inbox:



NOTE: the option Select all in App suite interface (https://privateemail.com/appsuite) selects only emails shown on the screen.

If you wish to move all the emails from a specific folder, select the needed folder > click on three horizontal lines next to it (or right click on the folder name) > click on Move all messages:



Next, select your current Inbox (or any other folder) and click on Move all button:





Once emails have been moved, you can delete the account by going to System Menu > Settings > Accounts and clicking on recycle bin sign.

You may follow this guide in order to get more details on how to import and export emails via Private Email Webmail.



That is all, your emails have been transferred to new account.

NOTE: if you need to transfer emails from the same email address hosted on another server to Namecheap Private Email account, the tips below would be useful.

In our example, both Private Email address and third-party one will be tutorials@nctest.info.
If you follow the general steps for the email account transfer, you will get A mail account with the given E-Mail address already exists error:



In order to avoid it and get the email account added successfully, two steps are required only:

1. Once all the details are inserted, go to Account settings and change Email address field to any other, like study@nctest.info as in our example:



2. Incoming server username will be changed automatically. Change it back to the real one and click Save. The outgoing server username will be changed automatically too:



As a result, the email address (username) in Account settings section will differ from that ones specified in Incoming and Outgoing server fields. That will allow to avoid the error and add the same email account to Namecheap Private email.

Once done, you may transfer mails into the current email Inbox in the same way as shown above.

That'is it!


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