Dedicated Server is a physical machine with all the resources reserved for your usage. Since you have the entire server to yourself, it allows you to set up different Operating Systems (OSes) and provides you with the customized control and dedicated resources for your website.
With Dedicated server you will get a certain level of control over your server and its management depending on the management type you choose.
User-Responsible
Basic
Complete
Let’s review each of the types closer and check the difference among them and the options included.
User-Responsible
Price: Free
Requirements: No special requirements
User-Responsible is a type of management selected by default.
This type suggests almost no technical assistance from our side so you will have full control and responsibility on your server and its management.
We recommend this option to those who have a technical background and are familiar with managing and configuring servers on their own. It is a good variant for those, who want to have total control on the server and manage their hosting server and software themselves.
If you own with Namecheap more than one dedicated server with User-Responsible management type, you can request to set up a private network from our TechSup team - such assistance is provided at no additional charge.
User-Responsible Management includes:
- Initial server setup and configuration
- Detection and resolution of hardware issues
- Server reboot (by request)
- Full root access
- IPMI access
Core Software Changes (refers to OS reinstallation, software version changes, etc. not supported by Namecheap), the pricing is as follows:
1 hour – $20.00 flat rate
More than 1 hour – $10.00/hour
Fix Server Failure Cause (where our Tech Support investigates the root cause of a server failing), the pricing is as follows:
1 hour – $20.00 flat rate
More than 1 hour – $10.00/hour
Basic
Price: $20.00/month
Requirements: cPanel control panel with CentOS or Cloudlinux OS
With this type of dedicated server management, you will get basic management support for your server.
Here, core services under Basic are monitored by Namecheap with a proactive response if unexpected server failure occurs. So, whenever you require any support related to the basic server support and its functioning or processing, our Tech Support will help you.
If you have more than one dedicated server with this type of management, you can request to set up a private network from our TechSup team - such assistance is provided at no additional charge.
Basic Management includes:
- Fixing of unplanned service interruption without root cause analysis
- Vendor updates (license and OS updates)
- Support for core server services (Apache, Exim, MySQL, FTP, cPanel, DNS)
- Server health aspects monitoring (load, disk space, traffic)
- IPMI access
Core Software Changes (refers to OS reinstallation, software version changes, etc. not supported by Namecheap), the pricing is as follows:
1 hour – $15.00 flat rate
More than 1 hour – $10.00/hour
For Fix Server Failure Cause (where our Tech Support investigates the root cause of a server failing), the pricing is as follows:
1 hour – free
2 hours – $15.00 flat rate
More than 2 hours – $10.00/hour
Complete
Price: $50.00/month
Requirements: cPanel control panel on CentOS or CloudLinux OS, with at least 2 Disk Drives and RAID Technology
Unlike Basic type, with the Complete one, Namecheap runs and manages the A-Z of server services, software, and its components.
This allows you to do more with your hosting than trying to manage your own servers. As all the technical issues will be maintained by our Technical experts, you can concentrate on your business through your website and we will take care of the server’s settings.
Complete Management includes:
- Core software changes
- Incident root cause fix
- Weekly backups to an offsite backup server (200 GB for Dedicated Servers)
- WHM and cPanel Super User (Reseller Level Access)
- CSF - "config server firewall" installation and configuration, white- and black-listing
- SSH - custom configs and security settings
- SSL certificate setup
- Firewall configurations
- PHP handler and PHP limits setup
- Server health aspects monitoring (load, disk space, traffic)
- Priority support
PLEASE NOTE:
- With Complete Management, you are only given reseller level access. This does not include privileges for root, reboot, and IPMI access. Since our Tech Support team will be fully monitoring your Dedicated Server, they will have root access.
- Taking into account the limited offsite backup storage (200GB) we can guarantee one weekly backup copy only if the size of your accounts fits into the allocated limit. In case of insufficient disk space on the offsite backup storage, we will attempt to make the server backup locally on your server and notify you about the lack of disk space via email so that you can delete unnecessary files.
- We do not assist with the third-party software installation since we do not provide its further support and updates.
To place an order for our Basic or Complete Management options, please submit a ticket to our Billing/Sales department. Once we receive your request, our technicians will check the compatibility of your Dedicated Server with the option you’ve chosen.
PLEASE NOTE: Our technical experts have access to the servers with Basic and Complete management, however, we may still request you to share root password with us to make the assistance faster.
