Canceled – Domain was not retagged or was not retagged in time by losing registrar

This error often occurs when transferring a .UK domain name. It means that the transfer was submitted but the domain’s IPS Tag was not changed to ENOM. An IPS tag applies to each .UK domain and is required in transferring a domain name from one Registrar to another. To correct this, contact your current Registrar and request that they change the IPS Tag for the domain name to ENOM. You may then submit a new transfer order. If you submit a transfer request before IPS tag is changed, the domain must be re-tagged within 7 days, otherwise the transfer will fail automatically.

General transfer timeframes are as follows:

  • If the transfer is submitted before IPS tag has been changed, the transfer will be processed within 7 days of the IPS tag change.
  • If the transfer is submitted with ENOM as the IPS tag, the transfer will be processed and the domain should appear in your Namecheap account within 24 hours of transfer submission.
It’s our policy that .UK domains are not renewed during transfer if the transfer occurs more than 90 days before expiration. If you have already submitted a payment within this timeframe, the amount will be refunded automatically to your Namecheap account balance.

Refund information

All Namecheap transfers are risk-free. In case of transfer failure, a full refund will be issued to your Namecheap account balance. This information can be found in your Namecheap account Dashboard.

Once all modifications are made and the domain name is prepared for transfer, you may resubmit the transfer at Domain - Transfers page and select ‘Account Funds’ as the payment method during checkout.
If you paid for the transfer with a credit card or PayPal and no longer wish to transfer your domain, our Support Team will gladly assist in refunding your payment to the appropriate service. If you are certain that the domain name requested is not currently registered with Namecheap and this problem persists, email concierge@namecheap.com or start a Live Chat with our support team and we will be happy to assist you.

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