Canceled – Domain is currently undergoing transfer by another Registrar

If your domain transfer has failed for this reason, it means the domain is currently involved in the transfer process with another Registrar. Please double-check the spelling and TLD of the domain name for which you are submitting the transfer.

If you have verified that the domain is spelled correctly and is not involved in another transfer and continue to receive this error message, please submit a ticket to Domain - Transfers department or email concierge@namecheap.com. We are always happy to assist you.

Refund information

All Namecheap transfers are risk-free. In case of transfer failure, a full refund will be issued to your Namecheap account balance. This information can be found in your Namecheap account Dashboard.

Once all modifications are made and the domain name is prepared for transfer, you may resubmit the transfer at Domain - Transfers page and select ‘Account Funds’ as the payment method during checkout.
If you paid for the transfer with a credit card or PayPal and no longer wish to transfer your domain, our Support Team will gladly assist in refunding your payment to the appropriate service. If you are certain that the domain name requested is not currently registered with Namecheap and this problem persists, email concierge@namecheap.com or start a Live Chat with our support team and we will be happy to assist you.

Comments

We welcome your comments, questions, corrections and additional information relating to this article. Your comments may take some time to appear. Please be aware that off-topic comments will be deleted.

If you need specific help with your account, feel free to contact our Support Team. Thank you.

Need help? We're always here for you.

× Close