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Tracking social media data with RelateSocial
RelateSocial is a tool for managing your social media profiles in one convenient Dashboard. One of the features it has is allowing monitor post activity metrics across multiple social networks.
To track data like Facebook reactions, likes, shares, comments, etc. on posts made both inside and outside the application, access the Post Performance tab. However, certain social networks may restrict data pulling from posts published before your account was connected to RelateSocial.
The following table below shows information that can be instantly gathered for newly-connected accounts:
Previous posts
Reach and Engagement data on previous posts
Replies to previous posts
Facebook
Yes
Yes
Yes
Google My Business
Yes
No
No
Twitter
Yes
Yes
No
Instagram
Yes
Yes
Yes
LinkedIn
Yes
Yes
No
Please NOTE: these networks have additional limitations:
Facebook — only data from the last 100 posts made before the app connection date will be collected.
LinkedIn — only data from the last 1,000 posts of a business profile will show up.
Also please note that RelateSocial Essential supports Facebook and Google My Business only. To monitor Twitter, Instagram and LinkedIn posts, you’ll need a RelateSocial Pro subscription.
Once you’ve connected your social media accounts, the following statistical data will also be collected by the application:
Published posts (text, links, media, etc.)
Reach and Engagement
Customer replies
Facebook
Yes
Yes
Yes
Google My Business
Yes
No*
Yes
Twitter
Yes
Yes**
No
Instagram
Yes
Yes
Yes
LinkedIn
Yes
Yes
No
* Google Business Profile metrics are no longer available to view or download after February 20, 2023.
** Due to API restrictions, only Engagement data (retweets and favorites) will be collected for Twitter accounts.