Generally, to have a certificate cancelled and refunded, you just need to submit a ticket with us to our SSL department.

Note: The SSL certificate cancellation request with the below details included can also be addressed to our SSL Support team via a Live Chat session.

Please do not forget to include the order or certificate ID in the ticket for verification purposes.

To find the ID of an activated or pending certificate, please take the following steps:
1. Open the SSL Certificates tab and find the certificate in question;
2. Copy the ID from the column to the left.

If you would like us to issue the refund to the source of payment, you should also mention it in the ticket.

A refund for SSLs in the status "New" or "Renewal" must be requested within 90 days of purchase. If a refund request is submitted after the 90-day grace period, the refund will not be issued.

SSLs in the status "Pending", "Issued", or "Installed" can only be refunded if you request a refund within 90 days of the purchase and within 15 days since your SSL status updated to "Pending", limited by the previously mentioned 90-day period. An SSL is considered activated when it is in the status "Pending".

The cancellation process is not instant, we can cancel and refund certificates right away only in case they are in the New status.

Note: If a certificate was obtained during some promo, you need to refer to the returning policy of that promo.

In order to verify your account, please provide us with your Support PIN while requesting cancellation. To find your Support PIN, please follow this link.