Beginning June 2, 2026, all new Private Email subscriptions started using an updated email experience powered by our own platform.

Why we are making this change

The updated Private Email plans now run on our own platform infrastructure.

By operating and developing the platform ourselves, we now have direct control over:

• Product improvements and release cycles
• User experience and interface evolution
• Security enhancements
• Feature development priorities
• Long-term platform reliability and scalability

Previously, large feature releases often required long scheduled maintenance windows. With the new architecture, improvements and fixes can now be delivered more seamlessly and continuously, helping reduce interruptions to a minimum and allowing us to iterate faster based on customer feedback.

What changes, and what stays the same

What stays the same:

• The Private Email product name
• The privateemail.com webmail link and login flow
• Existing DNS settings
• Existing mail server configuration
• IMAP, POP3, and SMTP connectivity
• Subscription and billing management through the Namecheap Account panel
• Core admin management functionality

What changes

The biggest change is the webmail experience itself.

The updated platform introduces a redesigned interface, a different feature structure, modernized workflows, and new functionality built directly into the platform.

Customers who purchase new subscriptions after June 2, 2026, will automatically receive the updated experience. Existing Private Email subscriptions using the previous platform will transition gradually later in 2026 as part of the next migration stage.

We will keep you informed and share everything you need to know before the transition begins.

Transition timeline

To make the rollout smooth, the transition will happen in stages.

Stage 1. New subscriptions onboarded to the updated platform

Starting June 2, 2026:

• New Private Email subscriptions use the updated experience.
• New customers are automatically onboarded onto the new platform.
• Existing customers may temporarily have both old and new subscription types depending on their purchase dates, which means they may notice different webmail interfaces between subscriptions during the transition period.

Stage 2. Existing subscriptions transition

Later this year, existing subscriptions on the previous platform will gradually transition to the updated experience.

We know any platform change can feel significant, especially for long-time users. We are designing the migration process to preserve your existing mailbox data, including emails, contacts, and calendars. If you already use email clients such as Outlook, Apple Mail, or Thunderbird, your existing setup will continue to work.

We will share more information, migration details, and transition guidance before rollout begins.

Key features available in the updated experience

• Secure webmail access, allowing customers to manage both email and calendars through a modern, browser-based interface built for everyday productivity.
• The built-in calendar makes it easy to organize schedules, create events, respond to invitations, and keep track of meetings directly from the inbox.
• AI Email Assistant directly inside the compose window helps customers communicate faster and more efficiently. Whether drafting a quick reply or polishing a professional message, AI-powered assistance helps turn short notes into more complete emails with less effort.
• The updated experience is also designed to support flexible workflows across devices and applications. Customers can continue using their preferred email clients via IMAP, SMTP, and POP3, while CalDAV and CardDAV support enables syncing calendars and contacts across compatible applications and devices.
• Everyday mailbox management tools such as auto-reply and email forwarding remain available as part of the experience, helping customers stay responsive and organized even while away from their inbox.
• Stored mailbox data is encrypted on our servers, Jellyfish machine learning-based spam protection helps filter unwanted and malicious emails, and two-factor authentication (2FA) adds an additional layer of account protection. Customers can also generate dedicated application passwords for external email apps and devices without exposing their primary account credentials.
• To make the experience more personal and comfortable to use daily, customers can customize system preferences, including language settings and light and dark modes.

FAQ