We are constantly trying to make our VPN work globally. However,
in some countries firewalls are quite good at blocking VPN. Besides,
blocking seems to depend heavily on your current ISP and also your region.
Internet providers in the current countries may block VPN service:
- North Korea
The Internet in China is known to be very restrictive. Most
Internet providers try to block as many VPN servers and protocols as
possible. This is why the default configuration may not be optimal for
customers connecting from China.
In this article, we will provide some tips and adjustments that may help you get connected.
Change your VPN connection protocol
changing servers did not help you get connected, try changing your
protocol. We recommend using OpenVPN via UDP or OpenVPN via TCP
(available in Windows and Android app) configuration for customers in
China. If both fail, try the aforementioned protocols with the enabled
Scramble feature (available in Windows app).
Change your VPN server
VPN servers in the US are more likely to be blocked. According to the
recent tests, the US west coast (Los Angeles and San Jose) is the best
possible location to connect to from China. It not only provides the
optimal speed for customers connecting to the USA, but it is also
reported to successfully bypass the Firewall.
Use IP addresses instead of our server names
FastVPN app is unlikely to work properly if you are attempting to connect
inside the countries that block our VPN server addresses.
Alternatively, you may be able to use our VPN via a manual configuration by connecting to our servers' IP addresses instead of our server names. However, China has also started blacklisting our IP addresses, so even this measure may not help.
you still want to try setting up a manual connection via our server IP
addresses, follow the guides provided below depending on your operating
NOTE: When you are requested to enter a FastVPN hostname or
server name during the setup, you will need to enter the IP address of
your chosen server instead.
There two ways how you can get the IP address of a particular server:
1. Ping the server name from your computer (will not work properly inside China).
For this, go to VPN dashboard and choose preferred server (e.g mel-a07.vpn.wlvpn.com). Open a terminal and ping the selected server using the following command:
2. Use any available third-party tool to convert the hostname to an IP address (a Google search will give multiple options).NB!
Make sure you do not have any DNS Leaks
, IPv6 Leaks
or WebRTC Leaks
after the connection is established and fix them if there are any.
Otherwise, it will negatively influenced the VPN performance.
If none of the provided steps does not work and the VPN connection is still blocked, please contact our Support Team
to find a possible solution for you.