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How to fix Namecheap VPN when it keeps connecting to Best Available automatically

The Problem

When running the Namecheap VPN application with auto connect, you might experience a situation where the app keeps connecting automatically to best available and it’s not possible to change the server.

This situation may occur due to an authentication server issue after which you were signed out. In this case the reconnect to Best Available after signing in is expected because when you sign out, your account preferences are saved and when you sign in back then it takes those account preferences and sets them. So, if auto connect was turned on and the user was connected to best available, the application will automatically connect to best available.

The Solution would be:

This guide will help you to disable auto connect to have ability to select the server you want:

1. The first step is access the app and wait for it to connect to Best Available;

2. Once it connected, open app in expanded view:

Screenshot of Namecheap VPN on a mobile device connected to the Best Available server

3. Go to Settings  General and turn off the Auto connect:



 4. Then perform Disconnect from the server and Sign Out from the app to save your preferences:


5. Sign back with your credentials to continue browsing securely over the VPN.

If you need any further assistance, please contact our support team.

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