Join me as I discuss how to build a team remotely, and how this has changed when in lockdown. I’ll share what I have found to be the best management techniques and which leadership style has worked for me.
I focus on the customer, with a commercial edge, and strive to build happy teams to deliver this.
With over 20 years’ experience creating and delivering customer transformational programmes across varied markets including ecommerce, mobile/telecommunications, retail finance and technology, I've worked in numerous countries within multi-national corporates and start-ups.
My focus is on creating customer engagement strategies which build one single customer conversation for organisations large and small (Telefonica, Legal and General, Vodafone, Namecheap, Permanent TSB).
Over the last 4 years I've built a CRM team and a customer focus from scratch for Namecheap, include building the email marketing infrastructure, creating customer segmentation and initiating Life Time value models used throughout the business.