{"/api/v1/guruguides-api/author/read:\"{\\\"slug\\\":\\\"jonathan-cann\\\"}\"":{"body":{"fullName":"Jonathan C.","slug":"jonathan-cann","firstName":"Jonathan","lastName":"Cann","bio":"I focus on the customer, with a commercial edge, and strive to build happy teams to deliver this. With over 20 years’ experience creating and delivering customer transformational programmes across varied markets including ecommerce, mobile/telecommunications, retail finance and technology, I've worked in numerous countries within multi-national corporates and start-ups. My focus is on creating customer engagement strategies which build one single customer conversation for organisations large and small (Telefonica, Legal and General, Vodafone, Namecheap, Permanent TSB). I have now built a CRM team and a customer focus from scratch for Namecheap, include building the email marketing infrastructure, creating customer segmentation and initiating Life Time value models used throughout the business.","avatar":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/06/Headshot-Jonathan-Cann@2x-200x200-1-150x150.png","explore":[{"slug":"getting-more-customers","title":"Get more customers or clients","type":"customer_goal_tag","cardImage":{"title":"2023_GG_ICON_Getting more customers or clients_2","alt":"","caption":"","description":"","sizes":[{"name":"1536x1536","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/03/2023_GG_ICON_Getting-more-customers-or-clients_2.svg","width":1,"height":1},{"name":"2048x2048","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/03/2023_GG_ICON_Getting-more-customers-or-clients_2.svg","width":1,"height":1},{"name":"thumbnail","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/03/2023_GG_ICON_Getting-more-customers-or-clients_2.svg","width":150,"height":150},{"name":"medium","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/03/2023_GG_ICON_Getting-more-customers-or-clients_2.svg","width":300,"height":300},{"name":"medium_large","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/03/2023_GG_ICON_Getting-more-customers-or-clients_2.svg","width":768,"height":1},{"name":"large","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/03/2023_GG_ICON_Getting-more-customers-or-clients_2.svg","width":1024,"height":1024},{"name":"full","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/03/2023_GG_ICON_Getting-more-customers-or-clients_2.svg","width":1,"height":1}]}},{"slug":"starting-managing-business","title":"Start or manage a business","type":"customer_goal_tag","cardImage":{"title":"2023_GG_ICON_Starting_managing a business","alt":"","caption":"","description":"","sizes":[{"name":"1536x1536","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/03/2023_GG_ICON_Starting_managing-a-business.svg","width":1,"height":1},{"name":"2048x2048","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/03/2023_GG_ICON_Starting_managing-a-business.svg","width":1,"height":1},{"name":"thumbnail","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/03/2023_GG_ICON_Starting_managing-a-business.svg","width":150,"height":150},{"name":"medium","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/03/2023_GG_ICON_Starting_managing-a-business.svg","width":300,"height":300},{"name":"medium_large","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/03/2023_GG_ICON_Starting_managing-a-business.svg","width":768,"height":1},{"name":"large","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/03/2023_GG_ICON_Starting_managing-a-business.svg","width":1024,"height":1024},{"name":"full","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/03/2023_GG_ICON_Starting_managing-a-business.svg","width":1,"height":1}]}},{"slug":"getting-started-online","title":"Getting Started Online","type":"category","cardImage":{"title":"2023_GG_ICON_Getting Started Online","alt":"","caption":"","description":"","sizes":[{"name":"1536x1536","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/03/2023_GG_ICON_Getting-Started-Online.svg","width":1,"height":1},{"name":"2048x2048","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/03/2023_GG_ICON_Getting-Started-Online.svg","width":1,"height":1},{"name":"thumbnail","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/03/2023_GG_ICON_Getting-Started-Online.svg","width":150,"height":150},{"name":"medium","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/03/2023_GG_ICON_Getting-Started-Online.svg","width":300,"height":300},{"name":"medium_large","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/03/2023_GG_ICON_Getting-Started-Online.svg","width":768,"height":1},{"name":"large","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/03/2023_GG_ICON_Getting-Started-Online.svg","width":1024,"height":1024},{"name":"full","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/03/2023_GG_ICON_Getting-Started-Online.svg","width":1,"height":1}]}},{"slug":"small-business-management","title":"Small Business Management","type":"category","cardImage":{"title":"2023_GG_ICON_Small Business Management","alt":"","caption":"","description":"","sizes":[{"name":"1536x1536","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/03/2023_GG_ICON_Small-Business-Management.svg","width":1,"height":1},{"name":"2048x2048","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/03/2023_GG_ICON_Small-Business-Management.svg","width":1,"height":1},{"name":"thumbnail","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/03/2023_GG_ICON_Small-Business-Management.svg","width":150,"height":150},{"name":"medium","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/03/2023_GG_ICON_Small-Business-Management.svg","width":300,"height":300},{"name":"medium_large","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/03/2023_GG_ICON_Small-Business-Management.svg","width":768,"height":1},{"name":"large","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/03/2023_GG_ICON_Small-Business-Management.svg","width":1024,"height":1024},{"name":"full","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/03/2023_GG_ICON_Small-Business-Management.svg","width":1,"height":1}]}},{"slug":"web-design-branding","title":"Web Design & Branding","type":"category","cardImage":{"title":"2023_GG_ICON_Web design branding","alt":"","caption":"","description":"","sizes":[{"name":"1536x1536","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/03/2023_GG_ICON_Web-design-branding.svg","width":1,"height":1},{"name":"2048x2048","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/03/2023_GG_ICON_Web-design-branding.svg","width":1,"height":1},{"name":"thumbnail","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/03/2023_GG_ICON_Web-design-branding.svg","width":150,"height":150},{"name":"medium","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/03/2023_GG_ICON_Web-design-branding.svg","width":300,"height":300},{"name":"medium_large","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/03/2023_GG_ICON_Web-design-branding.svg","width":768,"height":1},{"name":"large","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/03/2023_GG_ICON_Web-design-branding.svg","width":1024,"height":1024},{"name":"full","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/03/2023_GG_ICON_Web-design-branding.svg","width":1,"height":1}]}},{"slug":"buying-selling-domains","title":"Buying & Selling Domains","type":"category","cardImage":{"title":"2023_GG_ICON_Buyin Selling Domains","alt":"","caption":"","description":"","sizes":[{"name":"1536x1536","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/03/2023_GG_ICON_Buyin-Selling-Domains.svg","width":1,"height":1},{"name":"2048x2048","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/03/2023_GG_ICON_Buyin-Selling-Domains.svg","width":1,"height":1},{"name":"thumbnail","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/03/2023_GG_ICON_Buyin-Selling-Domains.svg","width":150,"height":150},{"name":"medium","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/03/2023_GG_ICON_Buyin-Selling-Domains.svg","width":300,"height":300},{"name":"medium_large","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/03/2023_GG_ICON_Buyin-Selling-Domains.svg","width":768,"height":1},{"name":"large","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/03/2023_GG_ICON_Buyin-Selling-Domains.svg","width":1024,"height":1024},{"name":"full","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/03/2023_GG_ICON_Buyin-Selling-Domains.svg","width":1,"height":1}]}},{"slug":"online-marketing","title":"Online Marketing","type":"category","cardImage":{"title":"2023_GG_ICON_Online Marketing","alt":"","caption":"","description":"","sizes":[{"name":"1536x1536","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/03/2023_GG_ICON_Online-Marketing.svg","width":1,"height":1},{"name":"2048x2048","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/03/2023_GG_ICON_Online-Marketing.svg","width":1,"height":1},{"name":"thumbnail","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/03/2023_GG_ICON_Online-Marketing.svg","width":150,"height":150},{"name":"medium","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/03/2023_GG_ICON_Online-Marketing.svg","width":300,"height":300},{"name":"medium_large","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/03/2023_GG_ICON_Online-Marketing.svg","width":768,"height":1},{"name":"large","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/03/2023_GG_ICON_Online-Marketing.svg","width":1024,"height":1024},{"name":"full","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/03/2023_GG_ICON_Online-Marketing.svg","width":1,"height":1}]}},{"slug":"101-series","title":"101 Series","type":"category","cardImage":{"title":"2023_GG_ICON_101","alt":"","caption":"","description":"","sizes":[{"name":"1536x1536","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/03/2023_GG_ICON_101.svg","width":1,"height":1},{"name":"2048x2048","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/03/2023_GG_ICON_101.svg","width":1,"height":1},{"name":"thumbnail","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/03/2023_GG_ICON_101.svg","width":150,"height":150},{"name":"medium","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/03/2023_GG_ICON_101.svg","width":300,"height":300},{"name":"medium_large","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/03/2023_GG_ICON_101.svg","width":768,"height":1},{"name":"large","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/03/2023_GG_ICON_101.svg","width":1024,"height":1024},{"name":"full","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/03/2023_GG_ICON_101.svg","width":1,"height":1}]}}],"seo":{"title":"Jonathan Cann, Author at Guru Guides - Namecheap","canonical":"https://www.namecheap.com/guru-guides/author/jonathan-cann/","breadcrumbs":[{"text":"Home","url":"/"},{"text":"Archives for Jonathan Cann","url":"https://www.namecheap.com/guru-guides/author/jonathan-cann/"}],"schema":{"@context":"https://schema.org","@graph":[{"@type":"WebSite","@id":"https://www.namecheap.com/guru-guides/#website","url":"https://www.namecheap.com/guru-guides/","name":"Guru Guides - Namecheap","description":"Just another Namecheap site","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https://www.namecheap.com/guru-guides/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Person","@id":"https://www.namecheap.com/guru-guides/#/schema/person/image/a201d77305a205b397d7537912a18885","name":"Jonathan Cann","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https://www.namecheap.com/guru-guides/#/schema/person/image/9af86ce19d8c4179b71d8355da842435","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/06/Headshot-Jonathan-Cann%402x-200x200-1-150x150.png","contentUrl":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/06/Headshot-Jonathan-Cann%402x-200x200-1-150x150.png","width":150,"height":150,"caption":"Jonathan Cann"},"description":"I focus on the customer, with a commercial edge, and strive to build happy teams to deliver this. With over 20 years’ experience creating and delivering customer transformational programmes across varied markets including ecommerce, mobile/telecommunications, retail finance and technology, I've worked in numerous countries within multi-national corporates and start-ups. My focus is on creating customer engagement strategies which build one single customer conversation for organisations large and small (Telefonica, Legal and General, Vodafone, Namecheap, Permanent TSB). I have now built a CRM team and a customer focus from scratch for Namecheap, include building the email marketing infrastructure, creating customer segmentation and initiating Life Time value models used throughout the business.","url":"https://www.namecheap.com/guru-guides/author/jonathan-cann/"}]},"meta":{"description":{"content":"","name":"description"},"siteName":{"content":"Guru Guides - Namecheap","name":"site_name"},"siteUrl":{"content":"https://www.namecheap.com/guru-guides/","name":"site_url"},"metaDescription":{"content":"","name":"meta_description"},"robots":{"content":"index,follow,max-snippet:-1,max-image-preview:large,max-video-preview:-1","name":"robots"},"ogDescription":{"content":"","attributes":{"property":"og:description"}},"ogEnabled":{"content":"1","attributes":{"property":"og:enabled"}},"ogArticleModifiedTime":{"content":"2026-03-11T14:49:41+00:00","attributes":{"property":"og:article:modified_time"}},"ogArticlePublishedTime":{"content":"","attributes":{"property":"og:article:published_time"}},"ogImages":{"content":"200,200,62892,https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/06/Headshot-Jonathan-Cann%402x-200x200-1.png,https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/06/Headshot-Jonathan-Cann%402x-200x200-1.png,full,11231,,40000,image/png","attributes":{"property":"og:image"}},"ogSiteName":{"content":"Guru Guides - Namecheap","attributes":{"property":"og:site_name"}},"ogTitle":{"content":"Jonathan Cann, Author at Guru Guides - Namecheap","attributes":{"property":"og:title"}},"ogType":{"content":"profile","attributes":{"property":"og:type"}},"ogUrl":{"content":"https://www.namecheap.com/guru-guides/author/jonathan-cann/","attributes":{"property":"og:url"}},"twitterTitle":{"content":"","name":"twitter:title"},"twitterDescription":{"content":"","name":"twitter:description"},"twitterImage":{"content":"","name":"twitter:image"},"twitterCreator":{"content":"","name":"twitter:creator"},"twitterSite":{"content":"","name":"twitter:site"},"twitterCard":{"content":"summary_large_image","name":"twitter:card"}}}},"status":200,"statusText":"OK"},"/api/v1/guruguides-api/post/list:\"{\\\"post_types\\\":[],\\\"durations\\\":[],\\\"categories\\\":[],\\\"levels\\\":[],\\\"customer_goals\\\":[],\\\"authors\\\":\\\"jonathan-cann\\\",\\\"orderby\\\":\\\"date\\\",\\\"search\\\":\\\"\\\",\\\"page\\\":1,\\\"totals\\\":\\\"0\\\"}\"":{"body":{"currentPage":1,"totalPages":1,"totalArticles":1,"posts":[{"title":"Experiences in building a remote working team","slug":"building-a-remote-working-team","publicationMonth":"June 2023","postInfo":{"readTime":25},"excerpt":"Join Namecheap's CRM Director, Jonathan Cann, as he discusses the best management techniques and leadership styles.","cardImage":{"title":"Experiences in building a remote working team_Card image","alt":"","caption":"","description":"","sizes":[{"name":"1536x1536","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/06/Experiences-in-building-a-remote-working-team_Card-image.svg","width":1,"height":1},{"name":"2048x2048","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/06/Experiences-in-building-a-remote-working-team_Card-image.svg","width":1,"height":1},{"name":"thumbnail","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/06/Experiences-in-building-a-remote-working-team_Card-image.svg","width":150,"height":150},{"name":"medium","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/06/Experiences-in-building-a-remote-working-team_Card-image.svg","width":300,"height":300},{"name":"medium_large","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/06/Experiences-in-building-a-remote-working-team_Card-image.svg","width":768,"height":1},{"name":"large","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/06/Experiences-in-building-a-remote-working-team_Card-image.svg","width":1024,"height":1024},{"name":"full","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/06/Experiences-in-building-a-remote-working-team_Card-image.svg","width":1,"height":1}]},"categories":[{"slug":"business-tools-tips","title":"Business Tools & Tips","parentSlug":"small-business-management","type":"category"},{"slug":"small-business-management","title":"Small Business Management","type":"category"}],"type":"masterclass"}]},"status":200,"statusText":"OK"}}