{"/api/v1/guruguides-api/author/read:\"{\\\"slug\\\":\\\"jonathan-cann\\\"}\"":{"body":{"fullName":"Jonathan C.","slug":"jonathan-cann","firstName":"Jonathan","lastName":"Cann","bio":"I focus on the customer, with a commercial edge, and strive to build happy teams to deliver this. With over 20 years’ experience creating and delivering customer transformational programmes across varied markets including ecommerce, mobile/telecommunications, retail finance and technology, I've worked in numerous countries within multi-national corporates and start-ups. My focus is on creating customer engagement strategies which build one single customer conversation for organisations large and small (Telefonica, Legal and General, Vodafone, Namecheap, Permanent TSB). I have now built a CRM  team and a customer focus from scratch for Namecheap, include building the email marketing infrastructure, creating customer segmentation and initiating Life Time value models used throughout the business.","avatar":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/06/Headshot-Jonathan-Cann@2x-200x200-1-150x150.png","explore":[{"slug":"getting-more-customers","title":"Get more customers or clients","type":"customer_goal_tag","cardImage":{"title":"2023_GG_ICON_Getting more customers or clients_2","alt":"","caption":"","description":"","sizes":[{"name":"1536x1536","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/03/2023_GG_ICON_Getting-more-customers-or-clients_2.svg","width":1,"height":1},{"name":"2048x2048","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/03/2023_GG_ICON_Getting-more-customers-or-clients_2.svg","width":1,"height":1},{"name":"thumbnail","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/03/2023_GG_ICON_Getting-more-customers-or-clients_2.svg","width":150,"height":150},{"name":"medium","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/03/2023_GG_ICON_Getting-more-customers-or-clients_2.svg","width":300,"height":300},{"name":"medium_large","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/03/2023_GG_ICON_Getting-more-customers-or-clients_2.svg","width":768,"height":1},{"name":"large","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/03/2023_GG_ICON_Getting-more-customers-or-clients_2.svg","width":1024,"height":1024},{"name":"full","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/03/2023_GG_ICON_Getting-more-customers-or-clients_2.svg","width":1,"height":1}]}},{"slug":"starting-managing-business","title":"Start or manage a business","type":"customer_goal_tag","cardImage":{"title":"2023_GG_ICON_Starting_managing a business","alt":"","caption":"","description":"","sizes":[{"name":"1536x1536","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/03/2023_GG_ICON_Starting_managing-a-business.svg","width":1,"height":1},{"name":"2048x2048","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/03/2023_GG_ICON_Starting_managing-a-business.svg","width":1,"height":1},{"name":"thumbnail","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/03/2023_GG_ICON_Starting_managing-a-business.svg","width":150,"height":150},{"name":"medium","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/03/2023_GG_ICON_Starting_managing-a-business.svg","width":300,"height":300},{"name":"medium_large","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/03/2023_GG_ICON_Starting_managing-a-business.svg","width":768,"height":1},{"name":"large","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/03/2023_GG_ICON_Starting_managing-a-business.svg","width":1024,"height":1024},{"name":"full","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/03/2023_GG_ICON_Starting_managing-a-business.svg","width":1,"height":1}]}},{"slug":"getting-started-online","title":"Getting Started Online","type":"category","cardImage":{"title":"2023_GG_ICON_Getting Started Online","alt":"","caption":"","description":"","sizes":[{"name":"1536x1536","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/03/2023_GG_ICON_Getting-Started-Online.svg","width":1,"height":1},{"name":"2048x2048","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/03/2023_GG_ICON_Getting-Started-Online.svg","width":1,"height":1},{"name":"thumbnail","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/03/2023_GG_ICON_Getting-Started-Online.svg","width":150,"height":150},{"name":"medium","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/03/2023_GG_ICON_Getting-Started-Online.svg","width":300,"height":300},{"name":"medium_large","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/03/2023_GG_ICON_Getting-Started-Online.svg","width":768,"height":1},{"name":"large","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/03/2023_GG_ICON_Getting-Started-Online.svg","width":1024,"height":1024},{"name":"full","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/03/2023_GG_ICON_Getting-Started-Online.svg","width":1,"height":1}]}},{"slug":"small-business-management","title":"Small Business Management","type":"category","cardImage":{"title":"2023_GG_ICON_Small Business Management","alt":"","caption":"","description":"","sizes":[{"name":"1536x1536","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/03/2023_GG_ICON_Small-Business-Management.svg","width":1,"height":1},{"name":"2048x2048","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/03/2023_GG_ICON_Small-Business-Management.svg","width":1,"height":1},{"name":"thumbnail","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/03/2023_GG_ICON_Small-Business-Management.svg","width":150,"height":150},{"name":"medium","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/03/2023_GG_ICON_Small-Business-Management.svg","width":300,"height":300},{"name":"medium_large","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/03/2023_GG_ICON_Small-Business-Management.svg","width":768,"height":1},{"name":"large","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/03/2023_GG_ICON_Small-Business-Management.svg","width":1024,"height":1024},{"name":"full","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/03/2023_GG_ICON_Small-Business-Management.svg","width":1,"height":1}]}},{"slug":"web-design-branding","title":"Web Design & Branding","type":"category","cardImage":{"title":"2023_GG_ICON_Web design branding","alt":"","caption":"","description":"","sizes":[{"name":"1536x1536","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/03/2023_GG_ICON_Web-design-branding.svg","width":1,"height":1},{"name":"2048x2048","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/03/2023_GG_ICON_Web-design-branding.svg","width":1,"height":1},{"name":"thumbnail","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/03/2023_GG_ICON_Web-design-branding.svg","width":150,"height":150},{"name":"medium","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/03/2023_GG_ICON_Web-design-branding.svg","width":300,"height":300},{"name":"medium_large","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/03/2023_GG_ICON_Web-design-branding.svg","width":768,"height":1},{"name":"large","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/03/2023_GG_ICON_Web-design-branding.svg","width":1024,"height":1024},{"name":"full","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/03/2023_GG_ICON_Web-design-branding.svg","width":1,"height":1}]}},{"slug":"buying-selling-domains","title":"Buying & Selling Domains","type":"category","cardImage":{"title":"2023_GG_ICON_Buyin Selling Domains","alt":"","caption":"","description":"","sizes":[{"name":"1536x1536","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/03/2023_GG_ICON_Buyin-Selling-Domains.svg","width":1,"height":1},{"name":"2048x2048","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/03/2023_GG_ICON_Buyin-Selling-Domains.svg","width":1,"height":1},{"name":"thumbnail","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/03/2023_GG_ICON_Buyin-Selling-Domains.svg","width":150,"height":150},{"name":"medium","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/03/2023_GG_ICON_Buyin-Selling-Domains.svg","width":300,"height":300},{"name":"medium_large","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/03/2023_GG_ICON_Buyin-Selling-Domains.svg","width":768,"height":1},{"name":"large","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/03/2023_GG_ICON_Buyin-Selling-Domains.svg","width":1024,"height":1024},{"name":"full","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/03/2023_GG_ICON_Buyin-Selling-Domains.svg","width":1,"height":1}]}},{"slug":"online-marketing","title":"Online Marketing","type":"category","cardImage":{"title":"2023_GG_ICON_Online Marketing","alt":"","caption":"","description":"","sizes":[{"name":"1536x1536","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/03/2023_GG_ICON_Online-Marketing.svg","width":1,"height":1},{"name":"2048x2048","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/03/2023_GG_ICON_Online-Marketing.svg","width":1,"height":1},{"name":"thumbnail","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/03/2023_GG_ICON_Online-Marketing.svg","width":150,"height":150},{"name":"medium","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/03/2023_GG_ICON_Online-Marketing.svg","width":300,"height":300},{"name":"medium_large","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/03/2023_GG_ICON_Online-Marketing.svg","width":768,"height":1},{"name":"large","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/03/2023_GG_ICON_Online-Marketing.svg","width":1024,"height":1024},{"name":"full","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/03/2023_GG_ICON_Online-Marketing.svg","width":1,"height":1}]}},{"slug":"101-series","title":"101 Series","type":"category","cardImage":{"title":"2023_GG_ICON_101","alt":"","caption":"","description":"","sizes":[{"name":"1536x1536","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/03/2023_GG_ICON_101.svg","width":1,"height":1},{"name":"2048x2048","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/03/2023_GG_ICON_101.svg","width":1,"height":1},{"name":"thumbnail","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/03/2023_GG_ICON_101.svg","width":150,"height":150},{"name":"medium","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/03/2023_GG_ICON_101.svg","width":300,"height":300},{"name":"medium_large","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/03/2023_GG_ICON_101.svg","width":768,"height":1},{"name":"large","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/03/2023_GG_ICON_101.svg","width":1024,"height":1024},{"name":"full","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/03/2023_GG_ICON_101.svg","width":1,"height":1}]}}],"seo":{"title":"Jonathan Cann, Author at Guru Guides - Namecheap","canonical":"https://www.namecheap.com/guru-guides/author/jonathan-cann/","breadcrumbs":[{"text":"Home","url":"/"},{"text":"Archives for Jonathan Cann","url":"https://www.namecheap.com/guru-guides/author/jonathan-cann/"}],"schema":{"@context":"https://schema.org","@graph":[{"@type":"WebSite","@id":"https://www.namecheap.com/guru-guides/#website","url":"https://www.namecheap.com/guru-guides/","name":"Guru Guides - Namecheap","description":"Just another Namecheap site","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https://www.namecheap.com/guru-guides/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Person","@id":"https://www.namecheap.com/guru-guides/#/schema/person/image/a201d77305a205b397d7537912a18885","name":"Jonathan Cann","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https://www.namecheap.com/guru-guides/#/schema/person/image/9af86ce19d8c4179b71d8355da842435","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/06/Headshot-Jonathan-Cann%402x-200x200-1-150x150.png","contentUrl":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/06/Headshot-Jonathan-Cann%402x-200x200-1-150x150.png","width":150,"height":150,"caption":"Jonathan Cann"},"description":"I focus on the customer, with a commercial edge, and strive to build happy teams to deliver this. With over 20 years’ experience creating and delivering customer transformational programmes across varied markets including ecommerce, mobile/telecommunications, retail finance and technology, I've worked in numerous countries within multi-national corporates and start-ups. My focus is on creating customer engagement strategies which build one single customer conversation for organisations large and small (Telefonica, Legal and General, Vodafone, Namecheap, Permanent TSB). I have now built a CRM team and a customer focus from scratch for Namecheap, include building the email marketing infrastructure, creating customer segmentation and initiating Life Time value models used throughout the business.","url":"https://www.namecheap.com/guru-guides/author/jonathan-cann/"}]},"meta":{"description":{"content":"","name":"description"},"siteName":{"content":"Guru Guides - Namecheap","name":"site_name"},"siteUrl":{"content":"https://www.namecheap.com/guru-guides/","name":"site_url"},"metaDescription":{"content":"","name":"meta_description"},"robots":{"content":"index,follow,max-snippet:-1,max-image-preview:large,max-video-preview:-1","name":"robots"},"ogDescription":{"content":"","attributes":{"property":"og:description"}},"ogEnabled":{"content":"1","attributes":{"property":"og:enabled"}},"ogArticleModifiedTime":{"content":"2026-03-11T14:49:41+00:00","attributes":{"property":"og:article:modified_time"}},"ogArticlePublishedTime":{"content":"","attributes":{"property":"og:article:published_time"}},"ogImages":{"content":"200,200,62892,https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/06/Headshot-Jonathan-Cann%402x-200x200-1.png,https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/06/Headshot-Jonathan-Cann%402x-200x200-1.png,full,11231,,40000,image/png","attributes":{"property":"og:image"}},"ogSiteName":{"content":"Guru Guides - Namecheap","attributes":{"property":"og:site_name"}},"ogTitle":{"content":"Jonathan Cann, Author at Guru Guides - Namecheap","attributes":{"property":"og:title"}},"ogType":{"content":"profile","attributes":{"property":"og:type"}},"ogUrl":{"content":"https://www.namecheap.com/guru-guides/author/jonathan-cann/","attributes":{"property":"og:url"}},"twitterTitle":{"content":"","name":"twitter:title"},"twitterDescription":{"content":"","name":"twitter:description"},"twitterImage":{"content":"","name":"twitter:image"},"twitterCreator":{"content":"","name":"twitter:creator"},"twitterSite":{"content":"","name":"twitter:site"},"twitterCard":{"content":"summary_large_image","name":"twitter:card"}}}},"status":200,"statusText":"OK"},"/api/v1/guruguides-api/post/list:\"{\\\"post_types\\\":[],\\\"durations\\\":[],\\\"categories\\\":[],\\\"levels\\\":[],\\\"customer_goals\\\":[],\\\"authors\\\":\\\"jonathan-cann\\\",\\\"orderby\\\":\\\"date\\\",\\\"search\\\":\\\"\\\",\\\"page\\\":1,\\\"totals\\\":\\\"0\\\"}\"":{"body":{"currentPage":1,"totalPages":1,"totalArticles":1,"posts":[{"title":"Experiences in building a remote working team","slug":"building-a-remote-working-team","publicationMonth":"June 2023","postInfo":{"readTime":25},"excerpt":"Join Namecheap's CRM Director, Jonathan Cann, as he discusses the best management techniques and leadership styles.","cardImage":{"title":"Experiences in building a remote working team_Card image","alt":"","caption":"","description":"","sizes":[{"name":"1536x1536","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/06/Experiences-in-building-a-remote-working-team_Card-image.svg","width":1,"height":1},{"name":"2048x2048","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/06/Experiences-in-building-a-remote-working-team_Card-image.svg","width":1,"height":1},{"name":"thumbnail","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/06/Experiences-in-building-a-remote-working-team_Card-image.svg","width":150,"height":150},{"name":"medium","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/06/Experiences-in-building-a-remote-working-team_Card-image.svg","width":300,"height":300},{"name":"medium_large","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/06/Experiences-in-building-a-remote-working-team_Card-image.svg","width":768,"height":1},{"name":"large","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/06/Experiences-in-building-a-remote-working-team_Card-image.svg","width":1024,"height":1024},{"name":"full","url":"https://minio.production.cloudplatform.tech/wp-guru-guides-uploads/2023/06/Experiences-in-building-a-remote-working-team_Card-image.svg","width":1,"height":1}]},"categories":[{"slug":"business-tools-tips","title":"Business Tools & Tips","parentSlug":"small-business-management","type":"category"},{"slug":"small-business-management","title":"Small Business Management","type":"category"}],"type":"masterclass"}]},"status":200,"statusText":"OK"}}
Hedgehog typing on a keyboard over a purple background
Jonathan C., a Guru Guides content creator

Jonathan Cann

I focus on the customer, with a commercial edge, and strive to build happy teams to deliver this. With over 20 years’ experience creating and delivering customer transformational programmes across varied markets including ecommerce, mobile/telecommunications, retail finance and technology, I've worked in numerous countries within multi-national corporates and start-ups. My focus is on creating customer engagement strategies which build one single customer conversation for organisations large and small (Telefonica, Legal and General, Vodafone, Namecheap, Permanent TSB). I have now built a CRM team and a customer focus from scratch for Namecheap, include building the email marketing infrastructure, creating customer segmentation and initiating Life Time value models used throughout the business.

All content typesGuidesMasterclassesCourses
Three abstract lines representing filtered contentSort by
LatestMost Popular
Article type.masterclass
Experiences in building a remote working team
Business Tools & Tips, Small Business Management
Join Namecheap's CRM Director, Jonathan Cann, as he discusses the best management techniques and leadership styles.
June 2023
Read time.25 mins

Explore everything

Join Our Newsletter

Stay inspired

Get all the latest offers, articles, and industry news straight to your mailbox every month.

Need help? We're always here for you.

notmyip