The Namecheap Hosting Guarantee

Our Web Hosting Guarantee

Choosing a reliable partner to host your website is important for your website’s success. You want a hosting partner that offers a reliable service with excellent uptime, who maintains their servers so site performance is always good, who treats security with the importance it deserves and who is there to offer you support when you need it. At Namecheap, we pride ourselves on ticking all of these boxes and offer the following guarantees for your peace of mind.

With Namecheap, you do not have to keep your domains and web hosting separate as we treat domains, web hosting and SSL certificates as separate products and you are free to start/stop/modify or cancel any of these services at any time. All Namecheap products are bound to our company wide Namecheap guarantee (found here) and our hosting products are governed by the following commitment to quality.

What does it mean?

Customer Satisfaction – Putting Customers First

At Namecheap, we do our outmost to deliver excellent customer satisfaction with all of our hosting services. This includes delivering a fast, reliable and secure service that is backed up by fast and friendly customer support.

In the unlikely event of you being unhappy with our hosting services, we offer a 14 day money back guarantee.

Web Server Performance – Powering Fast Websites

At Namecheap our web servers are the latest, fastest specification available from Dell, HP and Supermicro. We guarantee that all shared, business and reseller hosting web servers have at least two processors, at least 16GB of RAM and at least 4 hard drives with RAID protection.

Our web servers are loaded much lighter than our traditional competitors giving websites more breathing room for busy periods and the ability to run more complex scripts. And we optimize our servers using CloudLinux, preventing runaway scripts or processes from crashing the entire server. We invite you to review our generous Acceptable Usage Policy and compare it to that of our competitors.

Network Uptime – At least 99.9%

The network infrastructure delivering connectivity to our web hosting servers will be available at least 99.9% in any calendar month, excluding scheduled maintenance.

We use redundant bandwidth providers, routers and switches giving us full redundancy at all levels within our network. As a result, our network uptime is among the best around and we’re proud of the performance it delivers.

High Security – We Take It Seriously

We take security seriously at Namecheap. We use the latest hardware and software firewalls to protect our infrastructure. We tweak and secure the Operating Systems that our servers run. And we constantly scan, probe and test out our defense systems to insure that we’re one of the most secure web hosts around. Our security commitment means your websites are safer with Namecheap.

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