Customer commitment

Always champions for our customers — that’s you!

You take first priority in every decision we make. Every day we make sure it’s our customers — not shareholders or profit models — that are the reason for everything we do. We feel putting people first isn’t just the right way to do business, it’s the right thing, period.

Always clear and honest

Integrity sits at the heart of our culture. All our interactions are honest, action-oriented, and decisive, whether they’re with a customer or a co-worker. You’ll always get authenticity and transparency in our promotions, and no unwanted upsells. We will never stop searching for the best ways to grow from our successes and learn from our failures.

Value built-in

If it doesn’t provide you with a better Internet experience, we simply don’t offer it. Offering you both value and quality is paramount to our business. We believe in creating and finding the best products at prices that won’t break your budget. Giving businesses and ventures of every size a great start, or a bigger boost up the ladder.

Customer service commitment

You’ll always be backed by a Support Team that’s renowned for being one of the most knowledgeable, friendly, and professional in the business — consistently getting rave reviews. Real people are ready to assist you with any issue, any time, 24/7. We’ll even guarantee it...

Service guarantee

Should you ever have a problem or question, we guarantee that one of our service professionals will investigate and respond within 24 hours, seven days a week. That’s the Namecheap way.

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