My account has been temporarily locked due to suspected fraud, a chargeback or some similar violation of terms of service. What should I do?

Please submit a ticket to our Risk Management department for more information and assistance.

We would like to let you know that such cases can be resolved via the Ticket System only, and only Risk Management department can assist with such requests.

Please note that Risk Management related tickets may require more time than regular support requests depending on the case details.

We highly appreciate your understanding in this matter.
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